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CORONAVIRUS DISEASE INFORMATION AND RESOURCES

Faculty and Staff Resources for Working Remotely

Working from home? These resources can help you get and stay connected! Still need assistance? Contact our Helpdesk!

Website: Helpdesk 
(features FAQs, Top Topics, and more!)
Phone: 901.448.2222
(available Monday through Friday from 7:30 am to 5:30 pm)
Email: helpdesk@uthsc.edu


Productivity and Collaboration Resources

Missing our Tip of the Day, Question of the Week, and Featured Course? This information is now located on the new Productivity and Collaboration Resources page!

Personally Owned Computing Devices

ITS has created a listing of technical resources to assist with the configuration and setup of your personal computing devices. Learn more at Personally Owned Computing Devices.

Microsoft Teams

Teams is a place for coworkers to stay in touch by chat, meet, collaborate, share notes and files, and video chat so you can stay in touch with your team remotely! You can access Teams through our Microsoft 365 portal or through the app if you have downloaded Microsoft 365.

Microsoft 365

Microsoft 365 allows you to create and edit files; store files; collaborate and communicate with colleagues; download Word, Excel, PowerPoint, and a variety of other tools from anywhere, any computer, anytime.

Install Microsoft 365

Office Phone

Your office phone can still be an important way for others to keep in touch with you, even when you are remote. Visit Voicemail Instructions  (NetID login required) to learn how to update your message, check voicemail, forward your phone, etc.

VPN

VPN connects securely to the UTHSC network to reach resources restricted to on-campus access such as SAP and axiUm (Microsoft 365 and Zoom don't require VPN). If something doesn't work correctly, try using the VPN.

Remote Desktop

Need to reach your work computer from home? Make sure remote desktop functionality is enabled on your work computer then follow these simple instructions:
PC to PC setup / Mac to PC or Mac setup

Teaching Remotely

TLC has some great resources for teaching remotely, including preparing to move your course online, course development tools, and lecture, communication and assessment tools. Ask a question or request a face-to-face meeting.

Troubleshooting

Internet Problems
If your internet connection is flaky or you are having trouble with WiFi at home, start with your service provider. They can troubleshoot your home internet equipment and offer suggestions. Pro tip: try connecting directly to your cable modem or router with an ethernet cable to see if you get better performance. Try rebooting your modem or router.
Computer Problems

If you are having trouble with your computer, you have a few options.

  • If your computer isn’t running well, download UT’s antivirus software & check for viruses & malware.
  • Try rebooting your computer. (No really, this works more than you might think!)
  • If you are having problems installing software or your operating system is performing at less than usual capacity, contact the Helpdesk. Our Desktop Support team is available to help by remoting into your desktop while on the telephone with you.
Camera Problems
When you are connecting remotely to your office computer, don’t forget to switch back to the computer in front of you for online meetings. You’ll need to use your home computer’s camera and microphone for Zoom, not your office computer.

Last Published: Jan 19, 2021