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Resources for Telecommuting and Remote Work

Helpdesk is Available via Phone (901.448.2222) or Email (

In light of the recent statement from Dr. Kennard Brown about On-Campus Services, the Helpdesk will no longer offer walk-in services at this time.

 Here's a listing of technology resources, software, and services to help you work no matter where your "office" is.

Working Remotely

WFH Tip of the Day

Create your own workspace.  If you don't have an designated room set up as an office in your home, try to find a private space where you can work without being disturbed. This will help you separate your work life from you home life. It will also help you keep on track with maintaining regular work hours.

Remote Desktop

Used to log on to your desktop computer remotely

(NOTE: This functionality must be enabled on your desktop computer, and you must know your computer name.)

NOTE: Mac laptops connecting a Windows computer at work must be using Microsoft Remote Desktop version 10.

Zoom videoconferencing

Used to create and attend meetings online.

More on downloading and using Zoom.

Office 365

Office 365 allows you to create and edit files; store files in OneDrive, SharePoint, and other apps; download the Office suite to your personal computer; collaborate and communicate with colleagues; and access a variety of other tools from anywhere, any computer, anytime.  

NOTE: Logging in to Office 365 does not require use of the VPN.

To download software:

  1. Log into O365.
  2. Click on the circle next to the ? in the upper right hand corner. 
  3. Choose My Account.
  4. Click Install Office.

Ensure your personal device has antivirus/anti-malware software on it and that the software is up-to-date. 

NOTE: Antivirus software is already installed on UTHSC-owned devices.

More on downloading Antivirus software.


Use to connect securely to the UTHSC network to reach resources restricted to on-campus access such as SAP, VolShare, and axiUm. If something doesn't seem to be working correctly, try using VPN.

More on downloading and using VPN.

Telephone Service

Check Voicemail

To check your voicemail remotely:

  1. call 901.448.1000
  2. just like from your office phone, enter your four digit mailbox number then the pound sign (#).  Then enter your password.


  1. Press the Forward button on your office phone.
    1. To forward to local number: Key in 9 + 7-digit number.
    2. To forward to long-distance number: Key in 9 + 1 + area code + 7-digit number.
  2. Press the Done button on your office phone. (The “forward” button then becomes the “CheckFw” button to indicate that a forward is set.)

To cancel forwarding, press the “CheckFw” button and then the “CanclFw” button.

Security Tips

Keep yourself and your family safe online with these ways to reduce the risks as you work from home or other off-campus location:  

  • Do not click on links in emails or social media pages. Start your information search by typing in a reputable web address into your browser.
  • Lock your device if you have to step away from it. 
  • Do not to leave your device where others may access or steal it (ex., cars, unattended in public places, etc.) 
  • Stay alert to the increase in phishing attempts and social engineering attacks. If in doubt, err on the side of safety. 
    • There are several fake COVID-19 sites that can infect your device by simply visiting them – no clicks required.
    • Nefarious groups may call and ask questions or pose as staff in efforts to gain access to our networks or obtain your username and passwords.
  • Ensure your home router is not using the default out-of-the-box username and password. Contact your Internet provider to determine and change if needed.
  • Avoid using public wi-fi where possible.
  • If you must use public wi-fi, connect to UTHSC's VPN client before logging in to any UTHSC systems.
  • Use strong passwords (ex., a passphrase with numbers, letters, and characters).
  • Use multi-factor/two-factor authentication where available.
  • If using your home or personal computer, set up a separate account and password protect it so that others in the household cannot access UTHSC information
  • Keep your personal machines up to date with the latest operating system and patches

Find additional tips at information security organization SANS.

Report any suspicious events to the Office of Cybersecurity at

Tips for Working From Home Effectively

Memphis Mayor Jim Strickland has issued a shelter-at-home executive order and many of us find ourselves working in a completely different environment.

Working at home sounds like a dream to some, but it comes with it's own challenges.

Check out this Skimm article for work from home (WFH) tips to help you adjust.  

Learn New Skills

Only use the basics of Word or Excel? Wish you had time to learn a new skill?

Now might be a good time to complete some free, online LinkedIn Learning courses.

Free Internet Options

Currently, there is an FCC agreement stating that providers will waive late fees, not cutoff service for lack of payment, and open hot-spots.

  • Comcast is offering free access to its Xfinity WiFi hot spots, unlimited data to its customers for no extra charge, and 60 days of free basic internet service to new customers.
  • Charter Communications is providing free Spectrum broadband and WiFi internet for the next 60 days to households with K-12 students or college students who don't already have a subscription. It is s also offering its WiFi hot spots for free to the public.
  • AT&T is providing free access to its public WiFi hot spots.
  • Verizon has no special offers, but is following the FCC agreement.
  • Sprint is providing unlimited data to existing customers, and will allow all handsets to enable hot-spots for 60 days at no extra charge.
  • T-Mobile is offering unlimited data to existing customers, and soon will allow all handsets to enable hot-spots for 60 days at no extra charge.

Online Training

Featured Course

Have trouble getting by when the going gets tough? Everyone wants to perform well when the pressure's on, but a lot of us withdraw in times of stress or adversity.

Building Resilience

Last Published: Mar 30, 2020