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Faculty and Staff Resources for Working Remotely

Problems with Zoom? 

You must sign in to Zoom using the SSO option to have it work properly. Not sure if you used SSO? Sign out of the app (click the icon in the top right corner and choose Sign Out) then click the Sign in with SSO button. Enter tennessee (all lowercase) as the domain, then enter your NetID/password in CAS. Unless you sign out again, you only have to do this once.


Phone: 901.448.2222 | Email:

UTHSC Coronavirus Information and Campus Updates
See our latest WFH security tips!

Keep yourself and your family safe online with these ways to reduce the risks as you work from home or other off-campus location:  

  • Do not click on links in emails or social media pages. Start your information search by typing in a reputable web address into your browser.
  • Lock your device if you have to step away from it. 
  • Do not to leave your device where others may access or steal it (ex., cars, unattended in public places, etc.) 
  • Stay alert to the increase in phishing attempts and social engineering attacks. If in doubt, err on the side of safety. 
    • There are several fake COVID-19 sites that can infect your device by simply visiting them – no clicks required.
    • Nefarious groups may call and ask questions or pose as staff in efforts to gain access to our networks or obtain your username and passwords.
  • Ensure your home router is not using the default out-of-the-box username and password. Contact your Internet provider to determine and change if needed.
  • Avoid using public wi-fi where possible.
  • If you must use public wi-fi, connect to UTHSC's VPN client before logging in to any UTHSC systems.
  • Use strong passwords (ex., a passphrase with numbers, letters, and characters).
  • Use multi-factor/two-factor authentication where available.
  • If using your home or personal computer, set up a separate account and password protect it so that others in the household cannot access UTHSC information
  • Keep your personal machines up to date with the latest operating system and patches

Find additional tips at information security organization SANS.

Report any suspicious events to the Office of Cybersecurity at

Zoom FAQs / Installing Zoom/Download the App / Zoom Overview / Zoom Tips / Zoom Security / UTHSC Zoom Background / Mapping Zoom Recordings

Tip of the Day

Editing a Teams Message.  Unlike phone text messages, after you send a Teams message, you can edit it! Just hover over the sent message, click the three dots at the end of the emojis and choose Edit. When finished, click the check mark.


Internet Problems
If your internet connection is flaky or you are having trouble with WiFi at home, start with your service provider. They can troubleshoot your home internet equipment and offer suggestions. Pro tip: try connecting directly to your cable modem or router with an ethernet cable to see if you get better performance. Try rebooting your modem or router.
Computer Problems

If you are having trouble with your computer, you have a few options.

  • If your computer isn’t running well, download UT’s antivirus software & check for viruses & malware.
  • Try rebooting your computer. (No really, this works more than you might think!)
  • If you are having problems installing software or your operating system is performing at less than usual capacity, contact the Helpdesk.  Our Desktop Support team is available to help by remoting into your desktop while on the telephone with you.
Camera Problems
When you are connecting remotely to your office computer, don’t forget to switch back to the computer in front of you for online meetings. You’ll need to use your home computer’s camera and microphone for Zoom, not your office computer.



Teams is a place for coworkers to chat, meet, collaborate, share notes and files, and video chat. Teams Tutorials

Access Teams through the O365 portal or by app if you've downloaded O365. 


If you are using a personal device for work, it must have up-to-date antivirus/anti-malware software on it. NOTE: Antivirus is already installed on UTHSC-owned devices.

Download Antivirus software

Featured Course

Want to learn more about Excel? Check out the Microsoft Teams Essential Training.

You must log in to UT LinkedIn Learning for this link to work.

More LinkedIn Learning Courses

Now might be a good time to complete some free, online courses.  To do this, you must first log in to the UT LinkedIn Learning site.

Links below will not work unless you log in using your NetID/password first.

Remote Desktop

Need to reach your computer at work? If you have remote desktop functionality enabled on your work computer, you can reach it from home.



VPN is used to connect securely to the UTHSC network to reach resources restricted to on-campus access such as SAP, VolShare, and axiUm (O365 doesn't require VPN). If something doesn't seem to be working correctly, try using VPN. Download VPN

Teaching Remotely

TLC has some great resources for teaching remotely. This includes preparing to move your course online, course development tools, and lecture, communication and assessment tools.
Ask a question or request a face-to-face meeting


Office 365 allows you to create and edit files; store files in OneDrive, SharePoint, and other apps; collaborate and communicate with colleagues; and access a variety of other tools from anywhere, any computer, anytime.

Download O365 Instructions
  1. Log into O365.
  2. Click on Install Office and choose Office 365 apps. 
  3. Go to your Downloads folder and double click the Microsoft Office file downloaded.
  4. Follow the instructions to download the software.

Your Office Phone

Your office phone can still be an important way for others to stay in touch with you. You can check voicemail messages remotely or forward your office phone to the desired location.

Checking Voicemail

To check your voicemail remotely:

call 901.448.1000
just like from your office phone, enter your four digit mailbox number then the pound sign (#).  Then enter your password.

Call Forwarding

Press the Forward button on your office phone.
To forward to local number: Key in 9 + 7-digit number.
To forward to long-distance number: Key in 9 + 1 + area code + 7-digit number.
Press the Done button on your office phone. (The “forward” button then becomes the CheckFww” button to indicate that a forward is set.)
To cancel forwarding, press the CheckFww” button and then the CanclFww” button.


No gym? No problem!

Follow the Fitness Center on Instagram for exercises tips and take the 28 day challenge @uthscfitnesshiddengym

Fitness and Wellness Advice videos

Mental Health

Even during the most challenging times, your health remains a top priority. From virtual visits for medical concerns, to help dealing with stress and anxiety, you can get the help you need without leaving home. ParTNer for Health Resources:


Telehealth allows you to get the 24/7 healthcare and information you need for non-emergencies. Talk to a doctor by phone, computer or tablet from anywhere, at any time. The cost is less than a typical office visit.

Useful for: Issues such as allergies, asthma, cold & flu, fever, nausea, sore throat and more.

Note: You won’t pay for any Telehealth visits through carrier-sponsored Telehealth programs, (Cigna:MDLiveeAmWelll and BlueCross BlueShield: Physician Now) from March 17 – May 31, 2020, even if the visit is for something other than COVID-19. Cigna currently is delayed in implementing the cost share waiver, so Cigna members may have to pay up front for Telehealth services and then request a refund from Cigna.

Employee Assistance Program EAPP)

EAPP provides assistance with stress, legal, financial, mediation and work/life services. You can even get help finding a network provider, a plumber who works nights, services for your elderly parents and more.

Useful for: Assistance finding a wide range of services, from health to legal and financial.


Talkspacee is online therapy for all members with behavioral health benefits.Talkspacee lets you regularly communicate with a therapist safely and securely from your phone or desktop. Make continual progress at your pace; no in-person office visit required.

Useful for: Support for anxiety, depression, PTSD, substance abuse issues and more.


Sanvelloo offers on-demand help with stress, anxiety and depression. Download the Sanvelloo app on your mobile device or computer and access it from anywhere. It is private, secure and committed to helping people build important life skills.

Useful for: Behavioral health tools and strategies to help manage your symptoms.


MyActiveHealthh connects you with health education topics, activity trackers for sleep and exercise as well as other tools to keep your physical health on track.

Useful for: Weight management support, personalized health tips, health coaching support and more.

Last Published: Jul 2, 2020