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Information Technology Services (ITS)

Don’t Update to macOS 11 (Big Sur) Just Yet!

In testing, ITS has discovered that macOS 11 (Big Sur) is not compatible with our networking agents AnyConnect and ISE. 

We are working with Cisco technical support to resolve this issue and will notify the campus as soon as your Mac OS can be safely updated.

Remote Resources

We are still updating our remote resources weekly:

Faculty and Staff | Student


Information Technology Services (ITS) is responsible for providing modern and user-friendly technology services to the campus community and visitors through our eight divisions:

We strive to provide exceptional customer service as well as deliver information technology that enables the university to achieve excellence in patient care, education, research, and community service.

ITS News

  • Teams & IE11 Microsoft Teams will not support Internet Explorer 11 starting November 30, 2020. Learn more.
  • OneDrive/SharePoint Sharing Changes On November 9, 2020, security changes were made to file sharing for OneDrive and SharePoint Online. Learn more.
  • ITS Newsletter Learn more about all our services and resources by subscribing today or visiting the newsletter website for links to back issues.
  • Dreaming of a Password that Never Expires? It's now possible! Under the Non-Expiring Password Policy, change your password to 12 or more characters and the password never expires!
  • Share Documents Externally with SharePoint: You can now share your documents with colleagues at other institutions through SharePoint! If you have a SharePoint site, visit the Sharing Documents Externally in SharePoint web page for more information. Don't have a SharePoint site yet? Getting a site is as easy as filling out the online form.
  • Process Catalog: Visit our college and departmental process maps in the new Process Catalog - we may already have one that interacts with your processes! (NetID login required)
  • Examplify 2.0.2 Software: If you are on a Mac OS version earlier than Catalina, you need to download Examplify 2.0.2.
  • Cybersecurity Updates: Afraid you've been hacked? Worried about phishing? Received a questionable email? Check out the latest updates on our Cybersecurity page.

Safe and Secure Document Sharing

UTHSC ITS provides guidance and instructions on how to safely and securely store and share university data and documents. You are ultimately in control and assume the responsibility for how you store and share university data. We ask that you take this responsibility seriously and use due diligence every time you share, both internal and external of UTHSC. If you have any questions, please contact UTHSC's Cybersecurity team.

Last Published: Nov 11, 2020