ITS Newsletter — Summer 2026
2025 Annual Report: A Year of Progress and Partnership
ITS has released its 2025 Annual Report, showcasing major improvements in campus technology, including infrastructure upgrades, stronger cybersecurity, streamlined Service Desk operations, and expanded AI and innovation initiatives.
The report reflects campus feedback and focuses on reliability, responsiveness, and collaboration.
Update on Administrative Access for New Computers
Newly deployed computers will no longer include automatic admin rights. Most day‑to‑day tasks (Microsoft 365, web apps, Blackboard, DASH, etc.) will work as usual, but some actions—like installing software or changing system settings—may require approval. If you need elevated access, you can request an exception, and ITS will work with you to ensure you have what you need.
Meet TechTriage: ITS’s New IT Chatbot
TechTriage is a new IT chatbot available in TechConnect that can answer common questions, help with basic troubleshooting, and guide you to the right IT resources.
Look for the orange chat bubble in TechConnect to start a conversation with TechTriage.
New Sign-In for Many IT Services
Several key services—including Zoom, Adobe Creative Cloud, K@TE, LinkedIn Learning, and Qualtrics—now use a unified Microsoft-based sign-in.
Sign in with NetID@uthsc.edu and your usual password for a consistent experience across applications.
Qualtrics: New Survey Taking Experience (NSTE)
Beginning June 3, all new Qualtrics surveys will use the New Survey Taking Experience (NSTE), which offers a faster, more accessible, and mobile-friendly interface.
Existing surveys are unaffected; only advanced users with custom code may need to review their setups.
AI Pro Tip: Connect UT Verse with OneDrive & SharePoint
The new Data Bridge feature lets you connect your OneDrive and SharePoint files directly to UT Verse, enabling seamless access and collaboration without downloading or re-uploading documents.
In UT Verse, choose Upload → Data Bridge to link your files.
See how to use Data Bridge with UT Verse
Need help? Contact the ITS Service Desk at 901.448.2222 or visit TechConnect.
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