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Product Management

Blackboard Ultra Upgrade Project

TLC and ITS worked to upgrade Blackboard to its newest version, Blackboard Ultra, to take advantage of the improved user experience and navigation features. Learn more about the Blackboard Ultra Upgrade Project.

BPS product management consists of OnBase and Blackboard.

The BPS Product Management team was designed to:

  • Provide a holistic approach to managing the technology of UT Health Science Center’s tools to:
    • Move towards SaaS/PaaS to align with Cloud business strategy
    • Ensure current versions are installed in a timely manner
    • Ensure authentication methods meet standards
    • Ensure updates, backups, disaster recovery, etc. are being performed
    • Ensure contract supports all technical needs
    • Monitor vendor Service Level Agreement (SLAs)
  • Participate in the full product life cycle, from acquisition to retirement, by:
    • Partnering with Campus Customer and Procurement/Contracts to ensure vendor agreements include all technology elements and meet UT Health Science Center ITS standards
    • Collaborating with Campus Customers and vendors to remedy gaps
  • Support the functional teams, so they can use their software in a safe and secure manner, all while protecting UT Health Science Center data, systems and network

IT Service Management

Feb 8, 2024