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NC-SARA

University of Tennessee Health Science Center Complaint Policies for Certain Distance Education Students (SARA)

The following complaint procedures apply to: · Students who are non-Tennessee residents in State Authorization Reciprocity Agreement (SARA) states and who are enrolled in a UT Health Science Center distance education program or course; or · Students who are attending an out-of-state learning placement in a SARA state other than Tennessee.

Complaints covered by these policies include alleged violations of SARA policies and claims of dishonest or fraudulent activity. These procedures do not apply to complaints related to student grades or student conduct violations. For more information about complaint subject matter, see the SARA Policy Manual, Sections 4.2 and 4.3.

UT Health Science Center Complaint Policies

Students must first follow the University of Tennessee Health Science Center’s institutional complaint procedures. Information on institutional complaint processes is available at: UT Health Science Center Student Complaint Procedures. 

Additional Complaint Options:

  • Tennessee Higher Education Commission (THEC)
  • Students (as described above) must complete UT Health Science Center’s complaint process before appealing to THEC.
  • Students who are not satisfied with UT Health Science Center’s resolution of their complaint may appeal the decision to THEC using the Request for Complaint Review form. Information on THEC’s complaint process is available at THEC Complaint Review Process. Students may also contact THEC.RCD@tn.gov with questions.
  • The appeal to THEC must be filed within two (2) years of the incident about which the complaint is made.
  • Out-of-state students may also contact their home state higher education authority; however, students may be referred to THEC. See State Portal Entity Contacts |NC-SARA| for a listing of SARA states and contacts.
  • Students residing in non-SARA states, currently California only, should consult their state of residence for further instructions on filing a complaint.
Sep 15, 2025