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Service Desk

The Service Desk is currently available Monday through Friday from 7:30 am to 5:30 pm via phone (901.448.2222) and to walk-ins. We are no longer accepting email requests through helpdesk@uthsc.edu or servicedesk@uthsc.edu.

  • Access to Technology Period Reduced After You Leave UTHSC The period you have to access UTHSC technology for those voluntarily leaving (including retirees) has reduced from 90 days to 30 days. Learn more in the Changes to Your Access to UTHSC Email, Network, and Other Resources When You Leave the University article.
  • UTHSC TechConnect Has All the Answers! Need help? Have a question? Visit UTHSC TechConnect.
  • Qualtrics Now Available Through May 31, 2026 The university has signed a five-year deal with Qualtrics, making it our survey tool of choice! Learn more about Qualtrics and how to get access.
  • Remote Windows Users Should Log in to the VPN every Friday! Those working remotely from a UTHSC Windows device should log into the VPN on Friday afternoon and stay connected to receive updates and security patches. Are you a remote Mac user? We can update your computer without a VPN connection.
  • Dreaming of a Password that Never Expires? It's now possible! Under the Non-Expiring Password Policy, change your password to 12 or more characters and the password never expires.

Last Published: Sep 14, 2021