Glossary

Because we use so many acronyms in Lean 6 Sigma, we developed this glossary to help you become familiar with them.

Acronym	Meaning
ANOVA	ANalysis Of VAriance
BPM	Business Process Map
CTQ	Critical-To-Quality (customer's requirements for success)
DMAIC	The phases of Lean: Define, Measure, Analyze, Improve, and Control
DOWNTIME	(The 8 types of waste) Defects, Overproduction, Walking, Non-utilized talent, Transportation, Inventory, Motion, Extra processing
DPMO	Defects Per Million Opportunities
KPIV	Key Process Input Variable
KPOV	Key Process Output Variable
PCE	Process Cycle Efficiency
SIPOC	Suppliers, Input, Process, Output, Customers
SME	Subject Matter Expert
VOC	Voice of the Customer