Helpdesk
Call
Call Monday - Friday 7:30 am until 5:30 pm at (901) 448-2222 or toll-free at (800) 413-7830
Email us at helpdesk@uthsc.edu
Online
With the FootPrints ticketing system
Walk In
Walk-ins are welcome Monday - Friday 8:00 am until 5:00 pm at 602 Lamar Alexander Building (877 Madison, Room 602)
Top Helpdesk Topics
- Password Management
Set up, change, unlock - Wireless Internet
How to access WiFi - OneDrive Overview
Learn what OneDrive does - Retiree Email FAQs
Learn about the latest changes - Duo
Two-factor authentication (2FA) - Application Access
Get the access you need. - Endpoint Protection
Protect your devices! - Office 365
Outlook, Word, Excel, and more - UTK Software Distribution
No-cost software - Vault
Send large files securely. - Mediasite
Presentation software - Purchasing hardware or software?
Let us help! - Listservs
Mailing communications - VPN
Login securely off-campus
ITS News
Windows 7 Support Ends Soon!
Due to security concerns, the Customer Support Tehcnology team will be upgrading faculty and staff to Windows 10. Our goal is to have Windows 10 installed on all UTHSC-owned computers connected to our network by August of 2019. Learn more about the Windows 10 Upgrade!