Helpdesk
Helpdesk is currently available via phone 901.448.2222 (Monday through Friday from 7:30 am to 5:30 pm) or email helpdesk@uthsc.edu.
Tech Talk: Engaging Students with Technology
Friday, March 5, 2021, 12:00 pm - 1:00 pm - Register Now
Join us for two mini-presentations on ways to use technology to engage students with technology. Tonya Brown, IT Analyst in ITS, shows the new breakout rooms feature of Microsoft Teams, including ways to pre-assign students to those rooms. Then, Dr. Kirk Hevener, Assistant Professor, College of Pharmacy, demonstrates the hot spots feature of Poll Everywhere that allows respondents to select a portion of an image in order to answer a question.
Top Helpdesk Topics
- Personal Computing Equipment
What you can have on personal devices - Zoom
All you need to know about using Zoom - Password Management
Set up, change, unlock - Wireless Internet
How to access WiFi - OneDrive Overview
Learn what OneDrive does - Retiree Email FAQs
Learn about the latest changes - Duo
Two-factor authentication (2FA) - Application Access
Get the access you need. - Endpoint Protection
Protect your devices! - Microsoft 365
Outlook, Word, Excel, and more - UTK Software Distribution
No-cost software - Vault
Send large files securely. - Mediasite
Presentation software - Purchasing hardware or software?
Let us help! - Listservs
Mailing communications - VPN
Login securely off-campus
ITS News
- macOS 11 (Big Sur) Coming Summer 2021!
- Mandatory Zoom HIPAA Upgrade All UTHSC Users: Please follow these instructions to continue to use UTHSC Zoom.
- Remote Windows Users Should Log in to the VPN every Friday! Those working remotely from a UTHSC Windows device should log into the VPN on Friday afternoon and stay connected to receive updates and security patches. Are you a remote Mac user? We can update your computer without a VPN connection.
- Keep Your Zoom App Updated! You may get kicked out of virtual meetings if you don't keep your Zoom app up-to-date.
- Don't Share Your NetID Password! You are responsible and liable for all processes initiated with your NetID, so don't share it with anyone! Learn more by viewing our ITS InfoSec-AC-002-Authentication policy.
- Dreaming of a Password that Never Expires? It's now possible! Under the Non-Expiring Password Policy, change your password to 12 or more characters and the password never expires!
- Examplify 2.0.2 Software: If you are on a Mac OS version earlier than Catalina, you need to download Examplify 2.0.2.
- Cybersecurity Updates: Afraid you've been hacked? Worried about phishing? Received a questionable email? Check out the latest updates on our Cybersecurity page.
Quick Links
- Faculty/Staff Working Remotely
- Students Working Remotely
- Personally Owned Computing Devices
- Productivity and Collaboration
- ITS Newsletter
- Application Access
Weekly Maintenance
These updates may cause brief disruptions. All times are CDT.
- Mediasite
Monday from 6 am until 9 am - Central Authentication Service (CAS)
Friday from 6 am until 7am - Application and OS Updates
Friday night (leave your computer on all weekend and connected to the network - via VPN, if remote)