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Helpdesk

Helpdesk is currently available via phone (901.448.2222) or email (helpdesk@uthsc.edu)

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Top Helpdesk Topics

  1. Zoom
    All you need to know about using Zoom
  2. Password Management
    Set up, change, unlock
  3. Wireless Internet
    How to access WiFi
  4. OneDrive Overview
    Learn what OneDrive does
  5. Retiree Email FAQs
    Learn about the latest changes
  6. Duo
    Two-factor authentication (2FA)
  7. Application Access
    Get the access you need.
  8. Endpoint Protection
    Protect your devices!
  9. Office 365
    Outlook, Word, Excel, and more
  10. UTK Software Distribution
    No-cost software
  11. Vault
    Send large files securely.
  12. Mediasite
    Presentation software
  13. Purchasing hardware or software?
    Let us help!
  14. Listservs
    Mailing communications
  15. VPN
    Login securely off-campus

ITS News

  • What Are Your Training Needs? Please complete this 2-minute survey to help us better understand your needs for training on desktop applications, business productivity tools (Excel, Word, SharePoint, etc.) and your use of LinkedIn Learning.
  • What is NVivo? NVivo is a qualitative analysis software package that supports both qualitative and mixed methods research and lets you collect, organize, and analyze content from virtually any source! It is no longer available through UTK due to licensing constraints, but ITS is interested to know if you do or would like to use NVivo. Please take our short NVivo survey to tell us your needs.
  • LinkedIn Learning Stops Supporting IE: LinkedIn Learning has announced that as of July 1, 2020, they will no longer be supporting connections from Internet Explorer 11. Please use one of the following browsers to connect: Chrome, Firefox, or Safari.
  • Process Catalog: You may have heard about process maps, but have you seen one?  Visit our college and departmental process maps in the new Process Catalog - we may already have one that interacts with your processes! (NetID login required)
  • Examplify 2.0.2 Software: If you are on a Mac OS version earlier than Catalina, you need to download Examplify 2.0.2.
  • Gift Card ScamsOur campus is being targeted by gift card scam phishing attacks. These  phishing attacks usually begin with an email that will impersonate a dean or manager at UTHSC and creates a sense of urgency. Forward these emails to abuse@uthsc.edu. Learn more about Phishing.

Last Published: Jun 26, 2020