Helpdesk
Helpdesk is currently available via phone (901.448.2222) or email (helpdesk@uthsc.edu)
Need help with Zoom?
Check out the new:
- Zoom FAQs page
- Zoom page (info on how to install, tips, security, and more!)
I am a...
Top Helpdesk Topics
- Zoom
All you need to know about using Zoom - Password Management
Set up, change, unlock - Wireless Internet
How to access WiFi - OneDrive Overview
Learn what OneDrive does - Retiree Email FAQs
Learn about the latest changes - Duo
Two-factor authentication (2FA) - Application Access
Get the access you need. - Endpoint Protection
Protect your devices! - Microsoft 365
Outlook, Word, Excel, and more - UTK Software Distribution
No-cost software - Vault
Send large files securely. - Mediasite
Presentation software - Purchasing hardware or software?
Let us help! - Listservs
Mailing communications - VPN
Login securely off-campus
ITS News
- Safe and Secure Document Sharing: UTHSC ITS provides guidance and instructions on how to safely and securely store and share university data and documents. You are ultimately in control and assume the responsibility for how you store and share university data. We ask that you take this responsibility seriously and use due diligence every time you share, both internal and external of UTHSC. If you have any questions, please contact UTHSC's Cybersecurity team at itsecurity@uthsc.edu.
- Process Catalog: You may have heard about process maps, but have you seen one? Visit our college and departmental process maps in the new Process Catalog - we may already have one that interacts with your processes! (NetID login required)
- VoiceMail Update is Live! For login and additional information, please visit the VoiceMail instructions(NetID login required).
- Examplify 2.0.2 Software: If you are on a Mac OS version earlier than Catalina, you need to download Examplify 2.0.2.
- Gift Card Scams: Our campus is being targeted by gift card scam phishing attacks. These phishing attacks usually begin with an email that will impersonate a dean or manager at UTHSC and creates a sense of urgency. Forward these emails to abuse@uthsc.edu. Learn more about Phishing.