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Helpdesk

Helpdesk is currently available via phone 901.448.2222 (Monday through Friday from 7:30 am to 5:30 pm) or email helpdesk@uthsc.edu.


Top Helpdesk Topics

  1. Personal Computing Equipment
    What you can have on personal devices
  2. Zoom
    All you need to know about using Zoom
  3. Password Management
    Set up, change, unlock
  4. Wireless Internet
    How to access WiFi
  5. OneDrive Overview
    Learn what OneDrive does
  6. Retiree Email FAQs
    Learn about the latest changes
  7. Duo
    Two-factor authentication (2FA)
  8. Application Access
    Get the access you need.
  9. Endpoint Protection
    Protect your devices!
  10. Microsoft 365
    Outlook, Word, Excel, and more
  11. UTK Software Distribution
    No-cost software
  12. Vault
    Send large files securely.
  13. Mediasite
    Presentation software
  14. Purchasing hardware or software?
    Let us help!
  15. Listservs
    Mailing communications
  16. VPN
    Login securely off-campus

ITS News

  • Qualtrics Now Available Through May 31, 2026 The university has signed a five-year deal with Qualtrics, making it our survey tool of choice! Learn more about Qualtrics and how to get access.
  • Blackboard Ultra Upgrade Project Over the next year, TLC and ITS will be upgrading Blackboard to its newest version, Blackboard Ultra, to take advantage of the improved user experience and navigation features. Learn more about the Blackboard Ultra Upgrade Project.
  • Skype for Business Retires July 31, 2021 Don't wait until the last minute - switch to Teams now!
  • Think You Need a Zoom Webinar? Did you know you can easily set up a Zoom meeting that offers more functionality for attendees and is just as secure as a Zoom webinar? Learn the differences between a Zoom meeting and a Zoom webinar and how to set up your own meeting from recording to uploading.
  • macOS 11 (Big Sur) Coming Summer 2021
  • Remote Windows Users Should Log in to the VPN every Friday! Those working remotely from a UTHSC Windows device should log into the VPN on Friday afternoon and stay connected to receive updates and security patches. Are you a remote Mac user? We can update your computer without a VPN connection.
  • Dreaming of a Password that Never Expires? It's now possible! Under the Non-Expiring Password Policy, change your password to 12 or more characters and the password never expires.

Quick Links


Weekly Maintenance

These updates may cause brief disruptions. All times are CDT.

  • Mediasite
    Monday from 6 am until 9 am
  • Central Authentication Service (CAS)
    Friday from 6 am until 7am
  • Application and OS Updates
    Friday night (leave your computer on all weekend and connected to the network - via VPN, if remote)

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Last Published: Jun 3, 2021