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Helpdesk

Helpdesk is currently available via phone (901.448.2222) or email (helpdesk@uthsc.edu)


Don’t Update to macOS 11 (Big Sur) Just Yet!

In testing, ITS has discovered that macOS 11 (Big Sur) is not compatible with our networking agents AnyConnect and ISE. 

We are working with Cisco technical support to resolve this issue and will notify the campus as soon as your Mac OS can be safely updated.

Top Helpdesk Topics

  1. Personal Computing Equipment
    What you can have on personal devices
  2. Zoom
    All you need to know about using Zoom
  3. Password Management
    Set up, change, unlock
  4. Wireless Internet
    How to access WiFi
  5. OneDrive Overview
    Learn what OneDrive does
  6. Retiree Email FAQs
    Learn about the latest changes
  7. Duo
    Two-factor authentication (2FA)
  8. Application Access
    Get the access you need.
  9. Endpoint Protection
    Protect your devices!
  10. Microsoft 365
    Outlook, Word, Excel, and more
  11. UTK Software Distribution
    No-cost software
  12. Vault
    Send large files securely.
  13. Mediasite
    Presentation software
  14. Purchasing hardware or software?
    Let us help!
  15. Listservs
    Mailing communications
  16. VPN
    Login securely off-campus

ITS News

  • Teams & IE11 Microsoft Teams will not support Internet Explorer 11 starting November 30, 2020. Learn more.
  • OneDrive/SharePoint Sharing Changes On November 9, 2020, security changes were made to file sharing for OneDrive and SharePoint Online. Learn more.
  • ITS Newsletter Learn more about all our services and resources by subscribing today or visiting the newsletter website for links to back issues.
  • Dreaming of a Password that Never Expires? It's now possible! Under the Non-Expiring Password Policy, change your password to 12 or more characters and the password never expires!
  • Share Documents Externally with SharePoint: You can now share your documents with colleagues at other institutions through SharePoint! If you have a SharePoint site, visit the Sharing Documents Externally in SharePoint web page for more information. Don't have a SharePoint site yet? Getting a site is as easy as filling out the online form.
  • Process Catalog: Visit our college and departmental process maps in the new Process Catalog - we may already have one that interacts with your processes! (NetID login required)
  • Examplify 2.0.2 Software: If you are on a Mac OS version earlier than Catalina, you need to download Examplify 2.0.2.
  • Cybersecurity Updates: Afraid you've been hacked? Worried about phishing? Received a questionable email? Check out the latest updates on our Cybersecurity page.

Weekly Maintenance

These updates may cause brief disruptions. All times are CDT.

  • Mediasite
    Monday from 6 am until 9 am
  • Central Authentication Service (CAS)
    Friday from 6 am until 7am
  • Application and OS Updates
    Friday night (leave your computer on all weekend and connected to the network - via VPN, if remote)

Application Access

Get the access you need to UTHSC applications by visiting the Applications Access page.


Remote Resources

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Last Published: Nov 16, 2020