Helpdesk
Helpdesk is currently available via phone (901.448.2222) or email (helpdesk@uthsc.edu)
Need help with Zoom?
Check out the new:
- Zoom FAQs page
- Zoom page (info on how to install, tips, security, and more!)
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Top Helpdesk Topics
- Zoom
All you need to know about using Zoom - Password Management
Set up, change, unlock - Wireless Internet
How to access WiFi - OneDrive Overview
Learn what OneDrive does - Retiree Email FAQs
Learn about the latest changes - Duo
Two-factor authentication (2FA) - Application Access
Get the access you need. - Endpoint Protection
Protect your devices! - Office 365
Outlook, Word, Excel, and more - UTK Software Distribution
No-cost software - Vault
Send large files securely. - Mediasite
Presentation software - Purchasing hardware or software?
Let us help! - Listservs
Mailing communications - VPN
Login securely off-campus
ITS News
- What Are Your Training Needs? Please complete this 2-minute survey to help us better understand your needs for training on desktop applications, business productivity tools (Excel, Word, SharePoint, etc.) and your use of LinkedIn Learning.
- What is NVivo? NVivo is a qualitative analysis software package that supports both qualitative and mixed methods research and lets you collect, organize, and analyze content from virtually any source! It is no longer available through UTK due to licensing constraints, but ITS is interested to know if you do or would like to use NVivo. Please take our short NVivo survey to tell us your needs.
- LinkedIn Learning Stops Supporting IE: LinkedIn Learning has announced that as of July 1, 2020, they will no longer be supporting connections from Internet Explorer 11. Please use one of the following browsers to connect: Chrome, Firefox, or Safari.
- Process Catalog: You may have heard about process maps, but have you seen one? Visit our college and departmental process maps in the new Process Catalog - we may already have one that interacts with your processes! (NetID login required)
- Examplify 2.0.2 Software: If you are on a Mac OS version earlier than Catalina, you need to download Examplify 2.0.2.
- Gift Card Scams: Our campus is being targeted by gift card scam phishing attacks. These phishing attacks usually begin with an email that will impersonate a dean or manager at UTHSC and creates a sense of urgency. Forward these emails to abuse@uthsc.edu. Learn more about Phishing.