Helpdesk
Help Us Name the New IT System!
Been hearing rumblings about a new, single point of contact IT system coming this summer?
Great! We want you to travel this journey with us and help us name the new system. We have picked a few potential names, but we need YOU to help us pick the name you like best.
Look for a name that resonates with you, that reaches out and grabs you, that says, “This is the only place I need to go to find everything IT-related.”
Please take this super-quick survey to select the name of our new IT system!
Helpdesk is currently available via phone 901.448.2222 (Monday through Friday from 7:30 am to 5:30 pm) or email helpdesk@uthsc.edu.
Top Helpdesk Topics
- Personal Computing Equipment
What you can have on personal devices - Zoom
All you need to know about using Zoom - Password Management
Set up, change, unlock - Wireless Internet
How to access WiFi - OneDrive Overview
Learn what OneDrive does - Retiree Email FAQs
Learn about the latest changes - Duo
Two-factor authentication (2FA) - Application Access
Get the access you need. - Endpoint Protection
Protect your devices! - Microsoft 365
Outlook, Word, Excel, and more - UTK Software Distribution
No-cost software - Vault
Send large files securely. - Mediasite
Presentation software - Purchasing hardware or software?
Let us help! - Listservs
Mailing communications - VPN
Login securely off-campus
ITS News
- Skype for Business Retires July 31, 2021 Don't wait until the last minute - switch to Teams now!
- Think You Need a Zoom Webinar? Did you know you can easily set up a Zoom meeting that offers more functionality for attendees and is just as secure as a Zoom webinar? Learn the differences between a Zoom meeting and a Zoom webinar and how to set up your own meeting from recording to uploading.
- macOS 11 (Big Sur) Coming Summer 2021!
- Remote Windows Users Should Log in to the VPN every Friday! Those working remotely from a UTHSC Windows device should log into the VPN on Friday afternoon and stay connected to receive updates and security patches. Are you a remote Mac user? We can update your computer without a VPN connection.
- Keep Your Zoom App Updated! You may get kicked out of virtual meetings if you don't keep your Zoom app up-to-date.
- Dreaming of a Password that Never Expires? It's now possible! Under the Non-Expiring Password Policy, change your password to 12 or more characters and the password never expires!
- Cybersecurity Updates: Afraid you've been hacked? Worried about phishing? Received a questionable email? Check out the latest updates on our Cybersecurity page.
Quick Links
- Faculty/Staff Working Remotely
- Students Working Remotely
- Personally Owned Computing Devices
- Productivity and Collaboration
- ITS Newsletter
- Application Access
Weekly Maintenance
These updates may cause brief disruptions. All times are CDT.
- Mediasite
Monday from 6 am until 9 am - Central Authentication Service (CAS)
Friday from 6 am until 7am - Application and OS Updates
Friday night (leave your computer on all weekend and connected to the network - via VPN, if remote)