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Helpdesk is currently available via phone (901.448.2222) or email (

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Top Helpdesk Topics

  1. Zoom
    All you need to know about using Zoom
  2. Password Management
    Set up, change, unlock
  3. Wireless Internet
    How to access WiFi
  4. OneDrive Overview
    Learn what OneDrive does
  5. Retiree Email FAQs
    Learn about the latest changes
  6. Duo
    Two-factor authentication (2FA)
  7. Application Access
    Get the access you need.
  8. Endpoint Protection
    Protect your devices!
  9. Microsoft 365
    Outlook, Word, Excel, and more
  10. UTK Software Distribution
    No-cost software
  11. Vault
    Send large files securely.
  12. Mediasite
    Presentation software
  13. Purchasing hardware or software?
    Let us help!
  14. Listservs
    Mailing communications
  15. VPN
    Login securely off-campus

ITS News

  • Are You Using Dropbox for Storage?We want to know! ITS wants to meet all your technology needs - we just need to know what you need. Let us know by taking this brief survey about the many storage options available.
  • Dreaming of a Password that Never Expires? It's now possible! Under the Non-Expiring Password Policy, change your password to 12 or more characters and the password never expires!
  • Share Documents Externally with SharePoint: You can now share your documents with colleagues at other institutions through SharePoint! If you have a SharePoint site, visit the Sharing Documents Externally in SharePoint web page for more information. Don't have a SharePoint site yet? Getting a site is as easy as filling out the online form.
  • Safe and Secure Document Sharing: UTHSC ITS provides guidance and instructions on how to safely and securely store and share university data and documents. You are ultimately in control and assume the responsibility for how you store and share university data. We ask that you take this responsibility seriously and use due diligence every time you share, both internal and external of UTHSC. If you have any questions, please contact UTHSC's Cybersecurity team.
  • Process Catalog: You may have heard about process maps, but have you seen one? Visit our college and departmental process maps in the new Process Catalog - we may already have one that interacts with your processes! (NetID login required)
  • Examplify 2.0.2 Software: If you are on a Mac OS version earlier than Catalina, you need to download Examplify 2.0.2.
  • Gift Card Scams: Our campus is being targeted by gift card scam phishing attacks. These phishing attacks usually begin with an email that will impersonate a dean or manager at UTHSC and creates a sense of urgency. Forward these emails to Learn more about Phishing.

Last Published: Sep 15, 2020