Service Desk
Walk-ins Welcome Again!
The Desk is now open once again for in-person assistance 8 am-5 pm CT on the 6th floor of the Lamar Alexander building.
But, you can still call us 7:30 am - 5:30 pm CT at 901.448.2222.
Service Desk is currently available via phone 901.448.2222 (Monday through Friday from 7:30 am to 5:30 pm), to walk-ins, or via email servicedesk@uthsc.edu.
Top Service Desk Topics
- Personal Computing Equipment
What you can have on personal devices - Zoom
All you need to know about using Zoom - Password Management
Set up, change, unlock - Wireless Internet
How to access WiFi - OneDrive Overview
Learn what OneDrive does - Retiree Email FAQs
Learn about the latest changes - Duo
Two-factor authentication (2FA) - Application Access
Get the access you need. - Endpoint Protection
Protect your devices! - Microsoft 365
Outlook, Word, Excel, and more - UTK Software Distribution
No-cost software - Vault
Send large files securely. - Mediasite
Presentation software - Purchasing hardware or software?
Let us help! - Listservs
Mailing communications - VPN
Login securely off-campus
ITS News
- Learn More About UTHSC TechConnect It's that new system we have been talking about lately. Visit our TechConnect introduction page to see the logo, meet our friend Veronica, and learn more.
- Qualtrics Now Available Through May 31, 2026 The university has signed a five-year deal with Qualtrics, making it our survey tool of choice! Learn more about Qualtrics and how to get access.
- Skype for Business Retires July 31, 2021 Don't wait until the last minute - switch to Teams now!
- Remote Windows Users Should Log in to the VPN every Friday! Those working remotely from a UTHSC Windows device should log into the VPN on Friday afternoon and stay connected to receive updates and security patches. Are you a remote Mac user? We can update your computer without a VPN connection.
- Dreaming of a Password that Never Expires? It's now possible! Under the Non-Expiring Password Policy, change your password to 12 or more characters and the password never expires.
Quick Links
- Faculty/Staff Working Remotely
- Students Working Remotely
- Personally Owned Computing Devices
- Productivity and Collaboration
- ITS Newsletter
- Application Access
Weekly Maintenance
These updates may cause brief disruptions. All times are CDT.
- Mediasite
Monday from 6 am until 9 am - Central Authentication Service (CAS)
Friday from 6 am until 7am - Application and OS Updates
Friday night (leave your computer on all weekend and connected to the network - via VPN, if remote)