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Helpdesk is currently available via phone 901.448.2222 (Monday through Friday from 7:30 am to 5:30 pm) or email

Don’t Update to macOS 11 (Big Sur) Just Yet!

In testing, ITS has discovered that macOS 11 (Big Sur) is not compatible with our networking agents AnyConnect and ISE. We are still working with Cisco technical support to resolve this issue and will notify the campus as soon as your Mac OS can be safely updated.

Manditory Zoom HIPAA Upgrade

All UTHSC Users: Please follow these instructions to continue to use UTHSC Zoom. If you are experiencing issues with your current Zoom meeting links, you must switch to the HIPAA Zoom Account for the links to work.

Top Helpdesk Topics

  1. Personal Computing Equipment
    What you can have on personal devices
  2. Zoom
    All you need to know about using Zoom
  3. Password Management
    Set up, change, unlock
  4. Wireless Internet
    How to access WiFi
  5. OneDrive Overview
    Learn what OneDrive does
  6. Retiree Email FAQs
    Learn about the latest changes
  7. Duo
    Two-factor authentication (2FA)
  8. Application Access
    Get the access you need.
  9. Endpoint Protection
    Protect your devices!
  10. Microsoft 365
    Outlook, Word, Excel, and more
  11. UTK Software Distribution
    No-cost software
  12. Vault
    Send large files securely.
  13. Mediasite
    Presentation software
  14. Purchasing hardware or software?
    Let us help!
  15. Listservs
    Mailing communications
  16. VPN
    Login securely off-campus

ITS News

  • Working remotely? Log in to the VPN every Friday! If you have a UTHSC Windows device and are working remotely, be sure to log into the VPN on Friday afternoon, so updates and security patches can be pushed to your computer. Visit the UTHSC VPN webpage for more information.
  • Blackboard Support Is Back on Campus! Email the Helpdesk at or call 901.448.2222 for assistance with resolving Blackboard issues.
  • Keep Your Zoom App Updated! You may get kicked out of virtual meetings if you don't keep your Zoom app up-to-date.
  • Don't Share Your NetID Password!  You are responsible and liable for all processes initiated with your NetID, so don't share it with anyone! Learn more by viewing our ITS InfoSec-AC-002-Authentication policy.
  • Dreaming of a Password that Never Expires? It's now possible! Under the Non-Expiring Password Policy, change your password to 12 or more characters and the password never expires!
  • Examplify 2.0.2 Software: If you are on a Mac OS version earlier than Catalina, you need to download Examplify 2.0.2.
  • Cybersecurity Updates: Afraid you've been hacked? Worried about phishing? Received a questionable email? Check out the latest updates on our Cybersecurity page.

Quick Links

Weekly Maintenance

These updates may cause brief disruptions. All times are CDT.

  • Mediasite
    Monday from 6 am until 9 am
  • Central Authentication Service (CAS)
    Friday from 6 am until 7am
  • Application and OS Updates
    Friday night (leave your computer on all weekend and connected to the network - via VPN, if remote)

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Last Published: Jan 15, 2021