Helpdesk

Helpdesk is currently available via phone 901.448.2222 (Monday through Friday from 7:30 am to 5:30 pm) or email helpdesk@uthsc.edu.

Think You Need a Zoom Webinar? Did you know you can easily set up a Zoom meeting that offers more functionality for attendees and is just as secure as a Zoom webinar? Learn the differences between a Zoom meeting and a Zoom webinar and how to set up your own meeting from recording to uploading.
macOS 11 (Big Sur) Coming Summer 2021!
Remote Windows Users Should Log in to the VPN every Friday! Those working remotely from a UTHSC Windows device should log into the VPN on Friday afternoon and stay connected to receive updates and security patches. Are you a remote Mac user? We can update your computer without a VPN connection.
Keep Your Zoom App Updated! You may get kicked out of virtual meetings if you don't keep your Zoom app up-to-date.
Dreaming of a Password that Never Expires? It's now possible! Under the Non-Expiring Password Policy, change your password to 12 or more characters and the password never expires!
Cybersecurity Updates: Afraid you've been hacked? Worried about phishing? Received a questionable email? Check out the latest updates on our Cybersecurity page.

These updates may cause brief disruptions. All times are CDT.

Mediasite
Monday from 6 am until 9 am
Central Authentication Service (CAS)
Friday from 6 am until 7am
Application and OS Updates
Friday night (leave your computer on all weekend and connected to the network - via VPN, if remote)