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Patient Safety/Quality Improvement (PSQI)

The University of Tennessee Graduate Medical Education Program is committed to the education and development of exemplary physicians who practice patient-centered health care, foster innovation in patient safety, and create strong inter-professional teams to promote quality, safety, and value in health care across the continuum.

In the Institute of Medicine publication Crossing the Quality Chasm six specific aims were identified in order for the health care system to deliver quality care. In this short video Dr. Don Berwick will explain the Triple Aim for Healthcare, including population health, cost, and the “STEEEP” principles  (which include care that is safe, timely, effective, efficient,, equitable, and patient centered).

An Overview of the IHI Triple Aim

IHI Open School

The Institute for Healthcare Improvement (IHI)

Open School online courses cover a range of topics in improvement capability; patient safety; triple aim for populations; person- and family-centered care; leadership; and Graduate Medical Education. Courses typically consist of 15- to 30-minute lessons comprised of videos, learning checks, and interactive elements. To complete a course, you must achieve a score of 75% on each post-lesson assessment. Free courses are provided to residents and fellows through the registration process below. No code is required.

IHI Open School Registration

  1. Visit the IHI Open School website at IHI Log In.
  2. Click on the "Create an Account" link at the bottom of the page.
  3. Complete the required information, including your name, UT email address, and list yourself as a resident/fellow (this is what will allow access to courses).
  4. Log out and log back in to the Open School.
  5. Choose courses from the second option, which is Open School: English: Student Version
  6. If you have any difficulty with your registration and accessing the Open School, you may contact IHI Customer Support at 617-301-4800 or 866-787-0831 (M-F 10:00-4:00 ET).

Basic Certificate Courses

A Basic Certificate is earned by completing the 13 courses below. If you are not seeking a certificate, courses may be completed individually.

Improvement Capability

  • QI 101: Introduction to Health Care Improvement
  • QI 102: How to Improve with the Model for Improvement
  • QI 103: Testing and Measuring Changes with PDSA Cycles
  • QI 104: Interpreting Data: Run Charts, Control Charts, and other Measurement Tools
  • QI 105: Leading Quality Improvement

Patient Safety

  • PS 101: Introduction to Patient Safety
  • PS 102: From Error to Harm
  • PS 103: Human Factors and Safety
  • PS 104: Teamwork and Communication in a Culture of Safety
  • PS 105: Responding to Adverse Events


  • L 101: Introduction to Health Care Leadership

Person- and Family-Centered Care

  • PFC 101: Introduction to Person-and Family-Centered Care

Triple Aim for Populations

  • TA 101: Introduction to the Triple Aim for Populations
Clinical Learning Sites
Site Hospital/Clinic Phone Number Security Escort Number
Baptist Memorial Hospital 901.226.5000 901.226.5520
Baptist Memorial Hospital for Women 901.227.9000 901.227.9797
Baptist Collierville 901.861.9000 901.861.8818
Campbell Clinic 901.759.3100  
Le Bonheur Children's Hospital 901.287.5497 901.287.4456
Methodist Le Bonheur Germantown Hospital 901.516.9000 901.516.6660
Methodist South Hospital 901.516.3700 901.581.0770
Methodist University Hospital 901.516.7000 901.516.7765
Regional One Health 901.545.7100 901.545.7700 or extension 711
Saint Francis Hospital 901.765.1000 901.765.2900
Semmes Murphey 901.522.7700  
St. Jude Children's Research Hospital 901.595.3300 901.595.4444 or extension 4444
VA Medical Center 901.523.8990 577.7570 or extensions 5595 or 5611




Apr 23, 2024