Services
How to Submit a Work Request
- Dash Landing Page: https://dash.tennessee.edu/home
- Phone: 901-448-5661 (Facilities Support Staff)
- Email: facilitiessupport@uthsc.edu
If you have access, submitting a request through the Dash Landing Page is encouraged. For those who do not have access, please contact Facilities directly by phone or email.
These channels are actively monitored to ensure requests are properly logged, tracked, and assigned.
Reporting Urgent Issues
During Business Hours:
- Call 901-448-5661 immediately
- Clearly communicate the urgency and nature of the issue
- Avoid using email for urgent matters to prevent delays
After Business Hours:
- Call 901-448-5661
- Calls will be routed to on-call Facilities personnel for immediate response
Who Can Submit Requests
- All university personnel are encouraged to submit work requests
- Requests are not limited to business managers or administrative staff
- Prompt reporting helps prevent escalation and ensures quicker resolution
Types of Work Requests
Covered by the University:
- Routine maintenance and repairs
- HVAC, plumbing, and electrical issues
- Safety-related concerns
Chargeable to Departments:
- Renovations or space modifications
- Special installations or upgrades
- Requests outside standard maintenance
- Department-specific enhancements
Facilities will communicate any costs before proceeding
What to Expect After Submission
- A work order will be created and assigned
- Requests are reviewed and prioritized
- A Facilities team member may contact you for clarification or scheduling
- Retain your work order number for reference and follow-up
Tracking & Follow-Up
- Call Facilities Support at 901-448-5661
- Provide your work order number
- Expect updates on status, timelines, and any delays or required actions
Initiating Projects (Renovations & Modifications)
- Contact Facilities:
- Phone: 901-448-5661
- Email: facilitiessupport@uthsc.edu
- Provide:
- Scope of work
- Location
- Desired timeline
What happens next:
- A Project Manager will be assigned upon receipt of your request
- The Project Manager will meet with you to review and confirm the scope
- Once approved by EVC/COO office, Facilities will guide the project through planning, cost estimates, and execution timelines.
Carpet
Installation of carpet is provided by Facilities and is administered by the Office
of Architecture and Planning. Replacement or new installations of carpet are requested
on the Renovation Project Request (RPR Form) discussed on the Renovation & Remodeling
page.
Painting
External and interior painting of facilities is provided through the Facilities Department
or an outside painting contract depending on the complexity and workload of the Facilities
Department. The contract includes both special project and routine maintenance painting,
and also covers repair of plaster and sheetrock, taping and spackling, and finishing
of sheetrock or plaster. The Carpentry Services Division provides services as necessary.
Requests for painting within buildings which is not part of the overall painting program
is provided at the expense of the unit making the request. Such requests are usually
made through the Renovation Project Request Form (RPR Form) discussed on the Renovations
& Remodeling page.
Requests for renovation or remodeling work must be submitted on the Renovation Project Request Form, RPR. The RPR Form serves as the basis for design consultation, estimating, project scheduling, and funds transfer. RPR Forms may be filled out and submitted online or may be obtained from the Office of Architecture and Planning by calling 448-5503. The following procedures must be followed in submitting RPR Forms.
All Memphis Campus budgetary units, including projects to be charged to auxiliary and restricted accounts:
SECTION I: The Unit Head initiates the RPR by filling out the online section of the RPR Form, which provides justification and descriptions of the work. The cost center name
and number to which the project will be charged must be filled in before the project
can be placed into active status by the Facilities Department or the Office of Architecture
and Planning.
SECTION II: After submitting the form, the project will then be reviewed by Facilities
and the Office of Architecture and Planning to determine the costs that will be associated
with the project. The RPR Form will be returned to the Unit Head for review and approval.
SECTION III: The Unit Head reviews the estimate, ensures that funds are available
for the project, and fills out Section III of the form. A person with signature authority
over the account to be charged must sign the form in Section III. E-mail approvals
of the estimates are also acceptable.
After the approved RPR Form has been received, the Facilities Department, the Office
of Architecture and Planning and the Space Utilization Department (if required) will
review the project, assign a project number, and schedule the work for completion.
Generally, projects are scheduled in the order in which the approved request for the
performance of work is received. Necessary maintenance and repairs will normally take
priority over renovation work. Academic program services work will receive the highest
priority possible. If there is a special situation in which timing of completion of
the work is critical, the Unit Head should contact the Director for Facilities at
448-5507 or the Director of Architecture and Planning at 448-5503.
After the work has been accomplished, the RPR Form serves as the funds transfer document
which is entered into IRIS. Department Heads who have questions about these charges
should contact the Facilities Director at 448-3246.