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Fostering a Caring Campus Environment through Resources and Support.

The CARE Team is a multidisciplinary group whose primary goal is to effectively identify students in, or heading toward distress. Through an established protocol, the CARE Team receives and tracks reports of distressing or disruptive behaviors, collects and reviews information and determines the best responses to support, intervene, and/or warn. The team then responds with resources and coordinates follow-up.

UTHSC CARE Team engages in a proactive and collaborative approach to identify, assess, and mitigate risks associated with students. The CARE Team’s mission is to identify and assist students in accessing resources that will help them succeed academically, personally, and socially. The CARE Team strives to promote individual student’s wellbeing and success while prioritizing prevention and safety.

Process for concerns

Why does UTHSC need a CARE team?
The CARE Team aids in promoting students’ success and progress in adapting to the demands of the health science center. By utilizing a proactive approach, the CARE Team addresses a growing need for centralized, coordinated, and caring interventions. The Team reviews reports of distressing and disruptive behaviors and performs assessments as needed to provide appropriate services and support for students and the campus.
When and how do I share a CARE concern?

We CARE about student success and rely on you – the eyes and ears of our University to help us make sure our students are supported. You can communicate observed or knowledge of distressing and disruptive behaviors by filling out the CARE Team form. The form can be found at or

If you are a student, faculty member, staff, or parent who would like to speak with a CARE Team for guidance with a student concern or crisis, please call the CARE phone at 901.448.CARE. This line is monitored 24 hours per day, 7 days per week. 
If you are a student experiencing a counseling/behavioral health emergency after hours or on holidays and weekends, please call the Counseling Services After-hours Emergency number at 901.690.2273 to be connected with a counselor
What is the process for sharing a CARE concern?
  1. Identify distressing and disruptive behaviors. The first step is for YOU to identify the distressing and disruptive behaviors and share a CARE Team concern at or the Emergency app. You can also submit a care referral verbally by calling the care navigator at 901.448.CARE, available 24/7. Share the concern.
  2. Evaluate. The report will be evaluated by the CARE Team to determine appropriate support and intervention.
  3. Intervene. Facilitate and coordinate intervention.
  4. Follow-up. A CARE Team member will follow-up with the reporter, if not anonymous.
  5. Monitor. Monitor and, if needed, adjust the intervention.

navigator process chart

What about FERPA?
Protecting student privacy is a high priority of the Care Team. Records and proceedings of the team are kept private and shared only on a “need to know” basis in a manner that is consistent with College policy and the College’s obligations under applicable law, including FERPA.
What model is being used?
The NaBITA (National Behavioral Intervention Team Association) model, a nationally recognized authority for Behavioral Intervention Teams.


Resources and Support


  • Memphis Campus Phone: 901.448.4444
  • Knoxville Campus Phone: 865.974.3111
  • Nashville Metro Non-Emergency Phone: 615.862.8600
  • Chattanooga Campus Phone: 423.425.4357

Student Alumni Center (SAC), 317
800 Madison Ave
Memphis, TN 38163

UTHSC Memphis Campus Police also assists with Parking Services and after hours car escort.

Jun 5, 2024