Log in to Student Self Service to add/drop courses, print schedule, update mailing addresses and phone numbers, email professors, view grades, request official transcripts, print unofficial transcripts, etc.

Use the Banner Student Self Service Guide to help you become comfortable with the new Banner Self Service. It provides step-by-step instructions for using several functions of Student Self Service.

Online Registration

Students may register online through Student Self Service. Quick steps for registration are listed below. For more detailed information, see Student Self Service Guide .

To Register:

1. Once you have accessed the Student Self Service page, Click Enter Secure Area
2. The first time you log in, you will be prompted to change your security pin. Your pin must be at least six numbers long.
   • Enter Old Pin
   • Enter New Pin
   • Confirm New Pin
   • Click Login
3. Confirm your new pin
4. Select Security Question and Answer or Create your own. If you decide to create your own security question, the question must be at least 10 characters and the answer must be at least 6 characters.
5. Click Submit
6. You are then directed to the main menu. From Student Self Service, select Student.
7. Click Registration and then Add/Drop Classes
8. Select the appropriate term/semester
9. Click Submit
10. Type one Course Reference Number (CRN) into each field. If you do not have CRN number(s) see instructions on Searching for Classes.
11. Click Submit Changes
12. A screen confirming your registration will appear. If any of the classes for which you wanted to register do not appear in the Current Schedule area, scroll down the page to view the error messages, which will tell you why you were not able to register. Please contact the Registrar's office for help with registration error messages.
13. To view your bill for the term, click Registration Fee Assessment

To Drop a Course:

1. Go to the Add/Drop Classes option where your registered classes appear.
2. Click on the down arrow in the "ACTION" column to the left of the course you would like to drop.
3. Click on "Drop Web".
4. Click Submit Changes.

Searching for Classes:

1. Login to Student Self Service with your UTHSC Net ID and PIN (if this is your first time, see instructions for Registering for Classes)
2. Click Student from the Student Self Service Menu
3. Then click Registration and then Add or Drop Classes
4. Select the appropriate term/semester
5. To search for classes, click Class Search.
6. Search by Subject-- the search can be filtered by title, class start and end times, method of instruction, etc.
7. Choose your class by clicking Select which places a checkbox to the left of the course.
8. Register for the course by clicking Register.
9. To view your bill for the term, click Registration Fee Assessment.

Adding Classes:

To add a course during regular registration, see instructions for Online Registration.

Students may add courses through the last day of registration. The last date that a student may add classes is published in the UTHSC Academic Calendar . Students may also see Registration Dates for a particular term. A student who attends class without officially registering or following the procedures for adding a class will not receive credit for that class. No student will be added to a course after the 14th calendar of classes. All class official start dates coincide with the Academic Calendar regardless of class meeting times and days. To add a class the student must complete an add/drop form with the assistance of an advisor or other designated UTHSC personnel, submit the form to Office of the Registrar with the appropriate signatures, and pay any additional fees required by the Bursar.

Dropping/Withdrawing Classes

To drop a course during regular registration, see instructions for Online Registration

A student may officially drop or withdraw from a course within the prescribed time allowed by the College. The date on which the student drops or withdraws from a course impacts the amount of refund to which the student may be entitled. To drop or withdraw from a course as student will need to complete the appropriate form with an advisor or other designated UTHSC personnel and submit the form to the Office of the Registrar with the appropriate signatures. See Bursar's Office for more information on refunds.

Withdrawals

Withdrawal from College

When a student must withdraw from the College, a Student Status Change Form must be submitted to the Office of the Registrar for processing. The student must withdraw within the prescribed time period allowed by the individual College.

Unofficial Withdrawals

When a student enrolls in a course and stops attending the class, the student is considered unofficially withdrawn. Faculty must report "no shows" and the last date of attendance for any student who has been determined to have stopped attending class. Students receiving Financial Aid and/or Veterans Educational Benefits may be required to repay such funds when classes are not properly attended.

Current Students:

Request official transcripts:

• By faxing a signed transcript request form to 901-448-1017
• Submit a signed request in person (or by mail)
  Registrar's Office
  910 Madison Ave, Suite 520
  901-448-5568
  Memphis, TN 38163

Alum or Former Students:

Request official transcripts:

• By faxing a signed transcript request form to 901-448-1017
• submit a signed request in person (or by mail)
  Registrar's Office
  910 Madison Ave, Suite 520
  901-448-5568
  Memphis, TN 38163

Processing Time

Transcript requests are generally processed and mailed within 1-3 business days (3-5 during peak times). Transcript requests for alumni and former students who were at the University for any length of time before Fall 1991 will require additional processing time (anywhere from 5-10 days) as their secure records will be retrieved from University Archives.

Delivery Options

1. MAIL - Paper transcripts are mailed using standard delivery through the U.S. Postal Service. You may opt for express shipping at your own cost. Students must provide a pre-paid envelope with the recipient's name and address to the Registrar's Office.
2. PICKUP - Transcripts can be held for pick up at the Registrar's Office. Students must provide a photo ID before the transcript is released. Transcripts that are to be picked up should be requested by fax, mail or walk-in, NOT through Banner Self Service.

The Office of the University Registrar is responsible for certifying student enrollment and degrees. The University Registrar maintains both past and present student records, but cannot verify future enrollment.

Enrollment & Degree Verifications may be requested by:

• by faxing a signed enrollment request form to 901-448-1017
• submit a signed request in person (or by mail)
  Registrar's Office
  910 Madison Ave, Suite 520
  901-448-5568
  Memphis, TN 38163

Note: Enrollment or degree verifications alumni and former students who were at the University for any length of time before Fall 1991 will require additional processing time (anywhere from 5-10 days) as their secure records will be retrieved from University Archives.

Processing Time

Verification requests are generally processed and mailed within 1-3 business days (3-5 during peak times). Verification requests for alumni and former students who were at the University for any length of time before Fall 1991 will require additional processing time (anywhere from 5-10 days) as their secure records will be retrieved from University Archives.

Delivery Options

• MAIL – Paper verifications are mailed using standard delivery through the U.S. Postal Service. You may opt for express shipping at your own cost. Students must provide a pre-paid envelope with the recipient's name and address to the Registrar's Office.
• PICKUP – Verifications can be held for pick up at the Registrar's Office. Students must provide a photo ID before the verification is released.

FERPA - Family Educational Rights and Privacy Act

In accordance with the Family Educational Rights and Privacy Act (FERPA), only directory information may be released to third parties. Enrollment status, dates of attendance and degree information are directory information.

If you do not wish information about your enrollment status and degrees released to third parties, please complete and return the Restrict Release of Directory Information Form to the Registrar's office establish your privacy option.

For more information on FERPA, please see Policies.

Address Changes

Current or Mailing Address Changes

Students are responsible for notifying the University in a timely manner of any change of address and phone. Current students may update all current and mailing addresses/phone numbers, and emergency contacts online through Banner Self Service. Please see the Student Self Service Guide for instructions. Changing addresses online is the fastest way to update address information.

Students may also change current or mailing addresses by:

• by faxing a signed change of address form to 901-448-7772
• Emailing the request to vjordan4@uthsc.edu from your University of Tennessee Health Science Center issued email address
• Submit a signed request in person (or by mail)
  Registrar's Office
  910 Madison Ave, Suite 520
  Memphis, TN 38163

Permanent Address Changes

Students are responsible for notifying the University in a timely manner of any permanent address changes.

Students may change a permanent address by:

• by faxing a signed change of address form to 901-448-7772 or email a scanned copy to vjordan4@uthsc.edu
• submit a signed request in person (or by mail)
  Registrar's Office
  910 Madison Ave, Suite 520
  Memphis, TN 38163

Permanent address changes to/from another state to the state of Tennessee must be reviewed by the Residency approvals committee. Any permanent address change from state to state may affect tuition/fees. For more information on change of residency, please visit Admissions.

Name Changes

The Registrar's Office will only process name changes once per semester. The changes will occur at the end of each semester, after final grades have been posted. However, name changes can be submitted any time during the year.

Students must complete the change of name form. Any student wishing to change his/her name should bring to the University Registrar official documentation (driver's license, passport, birth certificate, social security card, marriage license or divorce decree) bearing the correct spelling of the name as the student wishes it to appear on University Records. The student may also mail the Registrar a statement, certified by a notary public, attesting to the correct spelling of his/her name. A photocopy of official documentation containing this correct spelling should accompany the notarized statement. All University official records, including diplomas and transcripts, will display the student's name as it has been recorded by the University Registrar. Students who wish change their name so their new names appear on diplomas, should make name changes with the University Registrar at least two months before graduation. Name changes for upcoming graduates will only be made on the diploma and in the commencement booklet. The Registrar's electronic system will be updated immediately after graduation for state licensing and transcripts.

For International students on a Visa, your name must reflect the name that appears on your Visa.

Veterans Education Benefits are available to eligible UTHSC students who are active duty or reserve military personnel, veterans, or in some cases, the child or spouse of a veteran.

To learn more about the Veterans Education Benefit programs, visit gibill.va.gov.

To determine eligibility you must first submit an application to Veterans Affairs.

Application for VA Education Benefits (VA Form 22-1990)

Once you have been approved, you will receive a Certificate of Eligibility letter from the United States Department of Veteran Affairs approximately 2-3 weeks from your application date.

To have your enrollment certified by the university VA school representative you must:

1. Submit a copy of the following documents:
   • Certificate of Eligibility
   • Form DD214 - If on active duty, a letter from your Education Service Officer
   • Application submitted to VA to began using benefits
2. Be registered for the classes being certified

Please fax, mail, or bring copies of the above documents to:
Verlesha Jordan
Veterans Affairs Representative
910 Madison Ave, Suite 520
Memphis, TN 38163
Fax: 901-448-1017
vjordan4@uthsc.edu

Upon confirmation of your enrollment status, your certification will be electronically submitted via the VAOnce System.

ENROLLMENT CERTIFICATIONS ARE SUBMITTED EACH SEMESTER.

For payment information and to check the status of certification after it has been submitted, please contact the Veterans Affairs Regional Processing office at 1-888-442-4551. Please note: the processing center is closed on Thursday and Friday.

Please keep the VA Representative aware of any changes to your enrollment.

If you have specific concerns about your certification at the University of Tennessee Health Science Center contact the UTHSC VA Representative via email: vjordan4@uthsc.edu or call: (901) 448-4985.

If you have general questions concerning VA Education Benefits, please visit their website .

General Information

For details regarding name changes, student holds, and ordering of diplomas please see the Commencement Business Processes .

Awarding Degrees/Certificates

The Registrar's office is responsible for awarding degrees and certificates. Students must meet all requirements before degrees/certificates are awarded. For specific requirements, students should contact their academic department. All holds must be cleared before degrees/certificates can be awarded. You may check holds on Student Self Service. See the Student Self Service Guide for instructions. To apply for graduation, please complete the Intent to Graduate Form .

Commencement Ceremony

Commencement exercises are coordinated by the Office of Student Life. For details regarding commencement, please check the graduation ceremonies website.

International Students

For international students in need of a support letter for a U.S. Visitor’s Visa application in order for a friend or family member to attend Graduation ceremonies, please email the following information to the UTHSC Registrar’s Office at registrar@uthsc.edu.

Graduation Candidate’s Name:
885 Number:
Email Address:
Anticipated Degree:
College:
Name and address of the individual(s) to whom you would like the letter addressed
Name of each invited guest along with their date of birth and relation to you

In addition to the support letter, students should write letters of invitation for guests to attend The University of Tennessee Health Science Center Graduation ceremonies where the student is to be honored.

Students requesting support letters are responsible for picking up the letters from the Registrar’s Office and mailing them to the friend or family member. UTHSC cannot make the Visa application on behalf of the guest(s).This is the responsibility of your invitee.

For additional information, please contact Lyncie Crawford at 901-448-1049.

University of Tennessee Health Science Center Grading Scale

Letter Grade	Quality Points	Performance Level
A A-	4.00 3.67	Excellent to Very Good: Consistently Outstanding comprehensive knowledge and understanding of subject matter.
B+ B B-	3.33 3.00 2.67	Good: Exceeds expectations for satisfactory; moderately broad comprehensive knowledge and understanding of subject matter.
C+ C C-	2.33 2.00 1.67	Satisfactory: Reasonable knowledge and understanding of subject matter.
D+ D	1.33 1.00	Marginal: Minimum knowledge and understanding of subject matter.
F	0.00	Failing: Unacceptable low level of knowledge and understanding of subject matter.

Symbols Used in Lieu of Grades

Symbol	Description
AU	Audit: Assigned to courses that are taken on an audit basis and the student has met the instructor's standards for the attendance and class participation.
I	Incomplete: Student has substantial equity in course and is unable to complete course requirements because of unavoidable circumstances. The "I" grade must be removed by the end of the semester following that in which the grade was given. When the student has completed the course, a permanent letter grade is recorded.
P	Pass or Progress in Research: Indicates that a student has successfully completed the course.
N	No Progress in Research: Indicates that a student was unsuccessful in completing the course.
W	Withdrawn: Student withdrew from the course (with college permission). The "W" grade assignment is not punitive does not affect a student's grade point average
WP	Withdrawn Passing: Student withdrew from course with passing grades. Grade point average not affected.
WF	Withdrawn Failing: Student withdrew from course with failing grades. Grade point average not affected.
IP or *	In Progress: Indicates the student is currently enrolled in the course. Grade is posted upon completion.

Calculating Your GPA

Your grade point average (GPA) is calculated by dividing the total amount of quality points earned by the total amount of credit hours attempted. Your grade point average may range from 0.0 to a 4.0.

For example:

• A=4 quality points
• B=3 quality points
• C=2 quality points
• D=1 quality point
• F=0 quality points

Note: Quality points are only assigned to letter grades A-D. Symbols assigned in lieu of grades such as AU, I, P, N, W, WP, WF, IP or * not factored in the student's GPA.

Sample Student Transcript

Course	Credit Hours	Grade	Quality Points Earned
Biology	3	A	12
Independent Study	1	B	3
Chemistry	3	C	6
Anatomy	3	F	0
Total Credit Hours Attempted = 10		Total Quality Points = 21

Total Quality Points Earned ÷ Total Credit Hours Attempted = GPA
21 ÷ 10 = 2.10
GPA = 2.10

Academic History for Students Prior to 1991

Credit is recorded in quarter hours with the exception of the College of Dentistry which for a period (Jan. 1973 to Sept. 1977) recorded credit in term hours. (To convert term hours to quarter hours multiply by 2)

From March 23, 1972 to September 1, 1977 the College of Medicine was on the Honors-Pass-Fail grading system. Clerkship and elective grades for some classes during this period may be posted A, B, C, etc. Also during this period the College of Medicine does not post cumulative GPA. The Biomedical Sciences average and clinical average are computed separately and posted. No average is posted for elective courses. Effective Summer 1988, grades for the College of Medicine are posted twice a year (Fall and Spring).

Effective Fall 1988 the Colleges of Dentistry and Pharmacy expanded the grading system to include the plus/minus scale (B+=3.35, C+=2.5).

Effective Summer/Fall 1990, the University of Tennessee Health Science Center converted from quarter hours to semester hours except for the College of Allied Health Sciences.

The College of Allied Health Sciences converted to semester hours effective Fall 1991.

Effective Fall 1991 the College of Pharmacy adopted the system utilized by the College of Graduate Health Sciences, with the exception of D+. Change effective with 1991 entering class.