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Welcome to UTHSC! We’re here to help you with all of the technology services you will use on campus. Whether it’s connecting to the wireless network, accessing software (for personal and school use), learning a new skill, or more, we can help!

Our Helpdesk is open Monday - Friday.  Contact us:

  • by phone at 901.448.2222 or 800.413.7830 (from 7:30 am till 5:30 pm)
  • by walk-in at 602 Lamar Alexander Building, 877 Madison (from 8:00 am till 5:00 pm)

Bring in your laptop or desktop computer for assistance with network registration, software installation, operating system support, spyware/virus removal, and more!

NetID and Email

Students accepted to UTHSC are assigned a Network ID (NetID). Your NetID is the username associated with your accounts for the University of Tennessee Health Science Center.

Your NetID grants secure access to a variety of applications and services, including Blackboard and Microsoft 365 email.

Official University communication is sent to your UT email address (e.g., email from the Chancellor, Provost, or your professors).

Additional information about your UTHSC account, including instructions for configuring Outlook on your smartphone, is available on the Helpdesk FAQ page.

Your UT email address is

NetID Lookup

If you do not know your NetID, you can find it by searching for yourself using the People Search found at the top of our website.

Set Up/Change Your Password

If your password is less than 12 characters long, it will expire every 180 days. There’s no expiration date for passwords that are 12 characters or longer.

Setup your password, security questions, or change your password through our Password Management page.

Login to Email

Access your email by going to and entering your UTHSC email and password.

Microsoft 365 and File Storage

Microsoft 365 is provided at no cost to students.  UTHSC offers file storage through Microsoft 365 OneDrive for Business. More info on Microsoft 365 and OneDrive.


computer in GEB lab

UTHSC has three open access computer labs.  The labs in the Student Alumni Center (SAC) and General Education Building (GEB) are open 24/7 through secured access. More on our Computer Labs.

Computer Labs

Image of WEPA kiosk on campus

We offer free printing to students (through the WEPA app, from a USB drive, from an email, web upload, personal cloud (including Dropbox, OneDrive, and Blackboard), or via a personal or computer lab computer) from 24 print stations located around campus. More on Printing.


UTHSC offers campus wide wireless access for faculty, staff, students and guests, simply by choosing "UTHSC" from your device's list of available wireless networks. Upon first access, faculty, staff and students must enter their NetID and password, then verify and accept the SSL certificate.  More info on Wireless.


Access your courses, annoucements, news & updates, and more through the Blackboard home page.

Antivirus for Personal Devices

ITS does not have a specific recommendation for protection of personal devices, we do recommend that any protection applications are installed from reputable organizations.

Faculty and Staff

  • Windows Defender (pre-installed for PCs): Go to your Start Menu and find Windows Defender.


All University of Tennessee Health Science Center students are eligible for one copy of the standard consumer version of Malwarebytes, provided at no additional cost to each student.

Obtain your personal copy of Malwarebytes by going to and entering your address.  You will be emailed a link to download Malwarebytes. 

Note that the University of Tennessee has no management of nor visibility into these installs, so we will not be able to see anything that is on your computer.  

Last Published: Mar 12, 2021