Frequently Asked Questions

UTHSC Campus Insurance Plan

How do I get information about the UTHSC campus sponsored insurance plan?
Student Health Insurance Information

The agent for the United Insurance Plan is Mr. Jerry Holland at:
Gerald Holland Insurance
P.O. Box 328
Southaven, MS 38671
662-895-5528

662-895-5549 (fax)
888-393-9500 (toll free)
gholland@hollandinsuranceinc.com

For New Students - Required Shots and Blood Tests

How do I submit my immunization records to UHS?
The University of Tennessee and the State of Tennessee require certain immunizations be obtained for enrollment/registration purposes. A hold has been placed on your account until your immunization records are recorded and complete.

UHS has a secure web-portal called OpenCommunicator where students can review their required  immunization  documentation. In order to access OpenCommunicator, you must have a UTHSC net ID and student ID.

Enter your net ID and password.
Enter your date of birth.
Click on Forms (at left).
Click on UTHSC Required Immunizations.

Enter the date for every shot and titer into this form.  The next step is to submit your official immunization documentation to UHS.

There are two methods to provide your documentation:

  • Fax to UHS at 901-448-7255
  • U.S. Postal Service:
    University Health Services
    Attn: Sharon Martin
    910 Madison Avenue, Suite 922
    Memphis, TN 38163

What is a titer?
A titer is a blood test that determines if you have immunity to a particular disease. UHS offers titers for chickenpox, hepatitis, mumps, measles, and rubella.

What if I have a negative Hepatitis B titer or I do not convert to positive after my series of 3 shots?
The Centers for Disease Control and Prevention (CDC) recommends that if a person fails to convert after the 3 shot series, the series should be repeated once. If the repeat titer remains negative, no further shots are recommended.

How long is my immunity after the Hepatitis B series of shots?
Immunity may be for a life time but it varies with each individual. CDC recommends a follow-up titer every 4 years to determine if your immunity has changed.

Why am I required to have the varicella antibody titer if I know I had chickenpox as a child?
You must have proof of immunity which can be shown by a lab test (varicella antibody titer). You may get this test at UHS and the cost is $40 for UTHSC students. If you have a negative titer, you must get the shots to prevent you from getting the disease. This is a series of 2 shots for a cost of $200 and can be given at UHS.

Do I have to get a meningitis shot?
Meningitis shots are required for students in the Clinical Laboratory Program, College of Allied Health. They are recommended for residential students but not required. UHS has these shots for $100.

What will happen if I don't complete all of my vaccines before orientation?
A hold will be placed on your account so you will not be able to register. You will need to make an appointment at UHS to complete any deficiencies. You will be compliant if you get the first shot of any shot series, but make note of when the next shot is due. Hepatitis B is a series of three shots plus a titer. Varicella is a series of two shots. It is very important that you continually check OpenCommunicator throughout your entire enrollment at UTHSC. All student immunizations must be up to date for enrollment and registration for each semester.

I have a hold on my account for immunizations. How do I get this hold removed?
The first step is to check OpenCommunicator to review your deficiencies. Access OpenCommunicator by going to this link. You can then schedule an appointment with UHS to receive the shots or titers needed. If you choose to get these shots or titers at another location, be sure to upload the documentation into OpenCommunicator. Please allow 10 working days for the UHS staff to update your records and lift your hold.

What if I'm unable to access OpenCommunicator?
If you are a new student, you will not be able to access OpenCommunicator until a UTHSC net ID and UTHSC student ID have been assigned. If you have these ID numbers and still can't get in, e-mail Christa Deiss at cdeiss@uthsc.edu for additional help.

TB Skin Testing or Blood Tests

Why do I need a TB Skin test every year?
TB skin tests are required for all students every year. If you are a health care worker or around health care workers in your job, you need to be screened for exposure to tuberculosis every year. TB is an airborne disease that is a risk for all health care professionals. TB skin tests are administered at UHS on Mondays, Tuesdays, Wednesdays, and Fridays (not on Thursdays since we can't read them over the weekend). TB skin tests are free for students.

What is a T-Spot Blood test?
The T-Spot TB test is a blood test for screening for exposure for TB if you have a history of a previous positive response to the PPD. It can also validate a past positive TB skin test and determine more accurately if you have been exposed to TB. This test is offered at UHS and is free to UTHSC students.

What if I have a positive TB skin test?
If you have a history of a positive TB skin test, you must be cleared from a US County Health Dept. and show UHS a card demonstrating this clearance. If you do not have that card, UHS will either offer you the T-SPOT TB TEST or refer you to the Memphis Shelby County Health Dept. for clearance.

Copies of Medical Records or Immunizations

How do I get copies of my medical records or immunizations?
UHS is happy to send copies of your records. Just complete the medical release form and send to us. We must have 24 hour notice. Please be very specific and list dates of service and provider.

UHS Consent to Release Form PDF icon

UHS Behavioral Health Consent to Release Form PDF icon

Also, you can go to the OpenCommunicator web-portal and print your own immunization records.

Counseling and Mental Health Services

University Health Services is committed to delivering quality service to every student every time. The well-being of the students is our paramount concern and we vow to continue making that philosophy our focus towards delivery. For detailed and user-friendly guidance about UHS services offered, please visit the website frequently.

The mission of Student Academic Support Services and Inclusion (SASSI) is to facilitate all students in becoming mastery learners through quality interactions, theory-driven strategies, and ongoing experiences. Through SASSI methods, resources, and techniques applied to curricula, the academic environment is enriched to impact learning and performance of self-directed students in the health sciences. SASSI services target accessibility, engagement, learning, prevention, and connection to promote a diverse and inclusive environment for all students. SASSI has a primary goal of promoting student progress in the various programs offered by UTHSC. A variety of services and resources to help enhance learning and student performance are available to all UTHSC students free of charge.

How can UTHSC students directly access services at UHS/BHS or SASSI?Students can access all services offered at UHS by coming to UHS or calling (901) 448-5630 or (901) 448-5620.

SASSI’s office number is (901) 448-5056.

Who is available for counseling on campus?
UHS is staffed by one counseling psychologist (Dr. Kimberly Williams-Collins and 3 Student Assistance Program counselors.

SASSI has one counselor who is available half-time.

How does UHS approach medication management?
Medication management is professionally and ethically managed at UHS by licensed medical providers experienced with prescribing medications from an extensive formulary. We work with students to determine the optimal solution to ensure support during their academic program.

If concerns develop after regular business hours, students should contact the UHS answering service at (901) 541-5654 to be connected to the provider on call who will then consult with the students to determine the best UHS provider to address the students’ needs.

Who is available for medication management?
UHS is the health service that provide medication management for students at UTHSC. Students may also see their own personal physicians.

UHS employs 2 part-time psychiatric nurse practitioners, 2 family nurse practitioners, 1 physician and one part-time physician assistant.

How many hours are staff available for medication management?
During regular UHS hours 8:00 to 4:00 Monday through Friday. Please note the office closes for lunch between 1:00 and 2:00 p.m.

If a student is not satisfied with UHS regarding 1) medical management or 2) the amount of time in receiving a response, who may they contact to resolve issues?
Please contact Dr. Marie Bredy in person, by calling (901) 448-5104 or by emailing at mbredy@uthsc.edu.

If a student is not satisfied with services at SASSI, who may they contact to resolve issues? 
Please contact Kathy Gibbs via email at kgibbs@uthsc.edu or by phone at (901) 448-7746; (901) 448-5056; or, (901) 326-1982, or Dr. Lori Gonzalez at (901) 448-4930 or via email at lsgonz01@uthsc.edu.

How can a student make an appointment for UHS or SASSI services?
All appointments at UHS are managed by our very capable and experienced front desk staff by calling (901) 448-5620 or (901) 448-5630.

All appointments at SASSI can be scheduled online (www.uthsc.edu/sassi), in person at GEB, BB9, or by phone at (901) 448-5056.

For information related to disability services, accommodations and/or how to apply for accommodations, please contact Laurie Brooks at (901) 448-1452 or (901) 448-5056 or by emailing lbrook15@uthsc.edu. For information regarding appeals or grievances, please follow the guidelines found at http://www.uthsc.edu/sassi/appeals/php.

If there is an emergency and a call is made to the UHS front desk or a student comes in or is brought down by a faculty member and there is some hesitancy at the front desk, who should be contacted for immediate guidance.
The medical and behavioral health providers are immediately available for guidance. In addition, Dr. Marie Bredy is available in person, by calling (901) 448-5104 or by emailing at mbredy@uthsc.edu to discuss any concerns with students and/or faculty.

Urgent Care

What do I do if I need to be seen quickly?
Call UHS at 901-448-5630 and tell the person on the phone that it is urgent for you to be seen. If UHS is closed, call 901-541-5654 to reach the provider on call.

Can I just come to UHS?
Yes, you can come to UHS. UHS currently schedules SAME DAY APPOINTMENTS for acute care issues. Just call 901-448-5630. All other appointments, such as immunizations and physicals, will be scheduled during the first available time slot or at your convenience. 

Emergency Contraception

What is emergency contraception?
Emergency contraception is a backup method for preventing pregnancy and is not for routine use. Plan B® can reduce your chance of pregnancy after unprotected sex. For example, if you were using a condom and it broke, if you forgot to take 2 or more of your birth control pills this month, or if you were sexually assaulted, Plan B® may be a good option for you. It is important to know that Plan B® is not RU-486 (the abortion pill). Because Plan B® is used to prevent pregnancy, it will not work if you are already pregnant, and it will not affect an existing pregnancy.

Remember that you have only a few days to prevent a pregnancy after unprotected sex. If it is taken within 3 days (72 hours) after unprotected sex, it will decrease the chance that you will get pregnant by 89%. THE LONGER THE DELAY AFTER UNPROTECTED INTERCOURSE, THE LESS EFFECTIVE PLAN B BECOMES. Plan B is available over the counter at most drug stores.

On the Job Injury

What should I do if I get hurt on my job?
IF YOU ARE A UTHSC EMPLOYEE OR A RESIDENT: Notify your supervisor immediately and have them complete the State of Tennessee, Accident Report Form prior to being seen at UHS. This must be submitted to the Worker's Compensation office in 910 Madison Ave, Suite 722. This form is essential for documentation of occurrence and determination of benefits through Worker's Compensation.  You may come to UHS for your care or go to the nearest emergency department.

IF YOU ARE A STUDENT: Have the facility file all charges on your insurance. The campus sponsored plan has this coverage. If you are on another insurance plan, other than the student plan, you should verify that this coverage is in your policy. It is very important that these procedures are followed as you are responsible for any bills incurred.  All follow up care is to be scheduled at UHS.

Needlestick or Other Blood Borne Pathogen Exposure

What do I do if I have an exposure to blood or body fluids?

See our Injuries & Exposures information page.

Who Do I Contact For Comments, Concerns?

Call us at 901-448-5630.

Online Portal for Refill Requests and Other Functions

Contact Us

University Health Services
910 Madison, 9th floor
Memphis, TN 38163

Appointments/General Questions

Please call: (901) 448-5630

Emergency After Hours Provider Access: (901) 541-5654

Fax: (901) 448-7255

Hours

Monday to Friday 8:00 a.m. - 5:00 p.m.
Closed daily between 1:00 p.m. to 2:00 p.m.