Microsoft Exchange

Microsoft Exchange is a popular collaboration system that offers e-mail messaging, calendaring, and contact sharing between UTHSC faculty, staff, and students.

Email Frequently Asked Questions

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How do I configure Outlook 2016
for Windows for UTHSC Exchange?

The Exchange Client Instructions page has more details.

How do I configure Outlook 2015 for Mac or Apple Mail
for UTHSC Exchange?

How do I configure my iPhone or iPod Touch for Exchange access?

How do I configure my Android phone for Exchange access?

Android phones can be configured to work over exchange. The Android mobile instructions have more details.

My mobile device is different than those listed above.

I have my NetID. How do I set my password?

Visit the UTHSC Password Management page and click on "First Time Setup" under "First Time Password Setup". Fill in all requisite information, create three security questions, and then type in the password you want.

What is the difference between Exchange, Outlook, Webmail, and Exchange Online/Webmail?

Microsoft Exchange is the name of the e-mail, calendaring, and groupware system at UTHSC. Multiple programs can be used to connect to this system to retrieve and send e-mail as well as use the calendaring features. These types of programs are called Exchange clients.

Outlook is the Exchange client used on a Windows computer to connect to the Exchange mail system to check your email, edit your calendar, etc. Outlook 2010 is the latest Exchange email client for Windows. Outlook 2010 can be downloaded by UTHSC faculty and staff for use on university equipment by going to the UTHSC Microsoft Office Distribution Page. You must login with your Exchange mail username and password to get to the download.

Outlook 2011 for Macintosh:
Outlook 2011 is the latest Exchange client for the Macintosh OS. Office 2011 for Macintosh (which includes Outlook) can be downloaded by UTHSC faculty and staff for use on university computers. You must login with your Exchange mail username and password to get to the download. Click on our " Microsoft Office Distribution Page for more download information.

Outlook Web Access:
Outlook Web Access is an Exchange client used to access your Exchange account that does not require an additional program to be installed on the computer. Customers connect to Outlook Web Access over the web through a web browser. For the most part, "Exchange Web Mail " and "Outlook Web Access" (OWA) can be used interchangeably when referring to the UT email and groupware system. The internet address for the Outlook Web Access page from which you can access your Exchange Web Mail account is

I am a student or faculty/staff at the UTHSC. Can I acquire Outlook 2016 or Outlook 2015 for the Macintosh?

The UTHSC strongly encourages all UTHSC students to take advantage of our UTHSC webmail found at

The university does not currently have an agreement with Microsoft that covers acquiring Outlook 2010 or Outlook 2011 for the Mac for free for students' personal equipment. The UTK Technology store can sell you these products for a discount.

What is a NetID? How can I get one?

Without a NetID you cannot have an Exchange mailbox created. For most employees and students, NetIDs are automatically created during the hire and enrollment processes. You can check and see if you have a NetID by entering your name into the People Search on the UTHSC home page.

If for some reason you do not have a NetID and you need e-mail services, please have a UTHSC staff or faculty member who is responsible for your work efforts at the university fill out a NetID online request by clicking on ILogin on the UTHSC home page.

Your sponsor must login with their NetID and password, click on Administration, and then on "NetID Online Request/Renewal". If you are approved for a NetID, both your sponsor and the UTHSC Helpdesk will be notified via e-mail. Your NetID value will be in that email message.

How do I request a departmental Net ID and email account?

Please fill out this form and fax it in per the directions on the form.

How long can I keep my account after leaving UT? What are the account retention policies for students, faculty, and staff?

Students will retain their Exchange account one calendar year after their LeftUT date in the UT Directory. At the end of this year, the student's account and all forwarding will be deleted. For this reason, we recommend that every student who leaves UT set up email forwarding at the Exchange Account Management page as soon as they leave UT.

Faculty and Staff:
The email accounts of faculty and staff will be deleted 90 days after their LeftUT date is set in the UT Directory. However, for a period of one year after leaving UT, faculty and staff will be able to forward all mail. For this reason, a faculty and staff member who leaves UT should immediately set up email forwarding at the Exchange Account Management page upon their departure.

Nearing retirement?
Employees nearing retirement can retain their email account by filling out this PDF form. Submission instructions are on the form.

How do I forward all of my Exchange mail to another email account?

You must browse to and login with your UTHSC email address and password. Click on the Gear icon and look for Mail Options. Forwarding is located in this section. Enter your forwarding address and save.

What is the maximum attachment size for the UT Exchange email system?

The maximum size for email attachments is 25 MB.

I have many messages in my mail folders, and my email seems to be running slow. What is going on? (What is the maximum recommended number of messages per folder?)

The recommended maximum number of messages per folder in the Exchange system is 3000. Any more can cause significant slowdown, not just for you, but for the entire Exchange system.

Is there a size quota for Exchange accounts? How big is my quota?

Every UTHSC mailbox has 50 GB of storage space (regardless of whether you are fac/staff or student).

How do I check the size of my mailbox?

Browse to and login with your full email address and password. Click on the Gear icon and scroll down to "Mail". Look the left under the "General" section and select "My Account". Scroll down to see your usage.

Is my Exchange password the same as my NetID password?

When you change your Exchange password, your NetID password is changed to the same value.

Will my Exchange password expire? How often? Will I receive a notice like I receive when my NetID password is about to expire?

Your Exchange password will expire after 180 days. When you login to your e-mail, you will be asked to change your password and given a pop up window to change it once you are two weeks from needing to change it. On the day of expiration you will be forced to change it, and given a pop up window in which to do so.

How do I reset my Exchange password?

To reset your Exchange password if you have forgotten it, visit the UTHSC Password Management page and click "Reset Net ID Password".

When changing or resetting your Exchange password, be sure to close all of your open clients (e.g. Outlook, Entourage, Evolution, and OWA). Failure to do so will result in being locked out of your Exchange account.

Can I create an email address that I like better than my

How do I change my preferred email address so that other people see the email address I want them to see when I send messages?