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Issue 44

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Issue 44, July 12, 2022

This communication is generated by UTHSC Information Technology Services to educate and inform our campus community about available technology tools, training opportunities, news, and events to help you and the university achieve excellence in patient care, education, research, and community service.
In this edition
  1. 'New to Campus' Knowledge Base Category
  2. If You Are Leaving the University
  3. Qualtrics: Survey Translations Change
  4. REDCap
  5. Free Upcoming Training Sessions
  6. Cybersecurity at Work
  7. TOO MANY EMAILS? Use These Proven Techniques
  8. Windows 11: A Simplified Right-Click Menu
  9. iPhone: Freeing Up Storage
  10. A Few Reminders About Passwords
  11. ITS Spotlight: Libby Pelham
'New to Campus' Knowledge Base Category

It's the first of the fiscal and school year, which means we have new people on campus! And what better way to know about campus technology than with our New to Campus category.

It has information on how to:

The information in this category can help new people learn about technology on campus, and who knows - there may even be some information you didn't know!

If You Are Leaving the University

We hate to see you go, but there are some things you should keep in mind if you leave the university regarding access to UTHSC technology resources.

Here are a few TechConnect knowledge base articles to help faculty, staff, and students prepare for departure.

Qualtrics: Survey Translations Change

Qualtrics is committed to ‘experience-first’ design, which means continuous improvement of the XM Platform based on feedback from our users to deliver an easy to use, consistent and accessible experience. As part of this commitment, we are redesigning our Survey Translations UI.

The enhanced experience will benefit all users, both advanced and new, by streamlining the UI and making it easier to translate survey projects to meet the needs of global audiences.

The new Survey Translations Overview page gives you a quick, holistic view of the languages for your survey, the status of each, and quick access to next steps.

Learn more about this survey translations change in our Qualtrics: Survey Translations Change article.


REDCap is a secure web platform for building and managing online databases and surveys. REDCap’s streamlined process for rapidly creating and designing projects offers a vast array of tools that can be tailored to virtually any data collection strategy. While REDCap can be used to collect virtually any type of data (including PII, FERPA, 21 CFR Part 11, FISMA, and HIPAA-compliant environments), it is specifically geared to support online or offline data capture for research studies and operations.

Learn more about REDCap, including how to get access at the CBMI website.

Microsoft has some excellent FREE training courses we recommend. As UTHSC faculty or staff, you can access all Microsoft 365 apps listed. Students may not have access to all these apps.

Calling and Meetings in Microsoft Teams
Stay connected with your contacts and colleagues and learn how to extend your circle of communication and collaboration with Microsoft Teams. Leverage Meetings in Teams, including audio, video, and screen sharing, and connect on calls for a more direct way of connecting for specific or time-sensitive tasks. Register

  • July 12 - 1:00 pm - 2:00 pm
  • July 18 - 8:00 am - 9:00 am

Tips, Shortcuts, and What’s New with Microsoft Teams
Learn tips and shortcuts for Microsoft Teams that will help you become a power user, able to expedite navigation, and efficiently use Teams for collaboration and workflow. Discover what’s new and find expert direction on the latest features. Register

  • July 15 - 12:00 pm - 1:00 pm
  • July 18 - 1:00 pm - 2:00 pm

Go Further with Microsoft Excel
Create spreadsheets using advanced functions, cell formatting, and advanced charts with sparklines, Work with new data types, drop-down lists, and data validation techniques, Review data for errors and add references, Managing access and restrictions, and Use accessibility options in Excel. Register

  • July 21 - 2:00 pm - 3:00 pm
  • July 28 - 2:00 pm - 3:00 pm

Microsoft Modern Desktop for Windows 11
Improve how work gets done by understanding new productivity tools across Windows, Edge, and Microsoft 365 apps. Find information with the intelligence of Microsoft Search. Understand the update experience for Windows and Office. Register

  • July 21 - 12:00 pm - 1:00 pm
Cybersecurity at Work

Cybersecurity isn't solely within your IT department's purview. If you own a smartphone, work on a computer, or use the internet, then you're exposed to a variety of security risks on a daily basis. In this course, instructor Caroline Wong details what these threats are and what you can do about them—both to protect yourself and your organization.

To get to this course:

  1. Go to the UTHSC LinkedIn Learning site.
  2. Enter your NetID/password (Duo authentication may be required).
  3. If you have linked your LinkedIn Learning account to your LinkedIn account, you will be asked to log into LinkedIn then be taken to the LinkedIn Learning main page.
    If you have not linked your LinkedIn Learning account to your LinkedIn account, you will be taken to the LinkedIn Learning main page.
  4. Search for Cybersecurity at Work or click this link or image.
TOO MANY EMAILS? Use These Proven Techniques

Do you ever feel overwhelmed by the number of emails in your Outlook account? Watch this 13-minute video for some tips on how to take control of your inbox.

Windows 11: A Simplified Right-Click Menu
You may have noticed that the Windows 11 right-click option hid some functionality you were used to seeing in Windows 10. But don't fear; if you need something like Print, just right-click and choose Show more options.

iPhone: Freeing Up Storage
You can easily free up space on your iPhone by deleting images, videos, or attachments you may have long forgotten about!
  1. Open the Settings app.
  2. Tap General.
  3. Tap iPhone Storage.
  4. Tap Review Large Attachments.
  5. To delete an item that you no longer need, swipe right and click Delete.
A Few Reminders About Passwords

Keep Passwords Under Lock and Key

Creating strong passwords offers greater security for minimal effort.

You can buy a small padlock for less than a dollar—but you shouldn’t count on it to protect anything of value. A thief could probably pick a cheap lock without much effort, or simply break it. And yet, many people use similarly flimsy passwords to “lock up” their most valuable assets, including money and confidential information.

Fortunately, everyone can learn how to make and manage stronger passwords. It’s an easy way to strengthen security both at work and at home.

What Makes a Password ‘Strong’?

Let’s say you need to create a new password that’s at least 12 characters long, and includes numerals, symbols, and upper- and lowercase letters. You think of a word you can remember, capitalize the first letter, add a digit, and end with an exclamation point. The result: Strawberry1!

Unfortunately, hackers have sophisticated password-breaking tools that can easily defeat passwords based on dictionary words (like “strawberry”) and common patterns, such as capitalizing the first letter.

Increasing a password’s complexity, randomness, and length can make it more resistant to hackers’ tools. For example, an eight-character password could be guessed by an attacker in less than a day, but a 12-character password would take two weeks. A 20-character password would take 21 centuries.

You can test your passwords to see just how long it would take a computer to crack them at

Why Uniqueness Matters

Many people reuse passwords across multiple accounts, and attackers take advantage of this risky behavior. If an attacker obtains one password—even a strong one—they can often use it to access other valuable accounts.

Here’s a real-life example: Ten years ago, Alice joined an online gardening forum. She also created an online payment account and used the same password. She soon forgot about the gardening forum, but someone accessed her payments account years later and stole a large sum of money.

Alice didn’t realize the gardening forum had been hacked, and that users’ login credentials had been leaked online. An attacker probably tried reusing Alice’s leaked password on popular sites—and eventually got lucky.

Guarding Your Passwords

  • Don’t write them down – Many make the mistake of writing passwords on post-it notes and leaving them in plain sight. Even if you hide your password, someone could still find it. Similarly, don’t store your login information in a file on your computer, even if you encrypt that file.
  • Don’t share passwords – You can’t be sure someone else will keep your credentials safe. At work, you could be held responsible for anything that happens when someone is logged in as you.
  • Don’t save login details in your browser – Some browsers store this information in unsafe ways, and another person could access your accounts if they get your device.

Tips for Family and Friends

Consider sharing what you’ve learned about passwords and ask family and friends about their cybersecurity knowledge or experiences.

  • Never reuse passwords – Create a unique, strong password for each account or device. This way, a single hacked account doesn’t endanger other accounts.
  • Create complex, long passwords – Passwords based on dictionary words, pets’ names, or other personal information can be guessed by attackers.
  • Use a password manager – These tools can securely store and manage your passwords and generate strong new passwords. Some can also alert you if a password may have been compromised.
Libby Pelham

In each issue, we feature one of our amazing ITS team members. We learn more about Libby Pelham with our Business Productivity Solutions team in this segment.

What is your role and how long have you been in ITS at UTHSC? I've been at UTHSC off and on since it was called the University of Tennessee, Memphis! I started in 1987, left in 2000 (when I married a Marine stationed in San Diego), came back in 2011, and have been here ever since. My role has changed over the years - I started as a secretary, was one of the first software trainers, and worked at the Help Desk. Now I am the web specialist for GME and help with Lean, TechConnect, and ITS communications.

What is a day in the life of Libby like? GME keeps me busy with web updates (98 programs!), and so does the constantly changing ITS environment. I help produce the ITS newsletter and daily digests. If I have downtime, I try to learn something new (currently, that is modern SharePoint sites).

What is your favorite thing about working at UTHSC? It sounds cliche and everyone says it, but it's the people. Some of my co-workers and I have been through deaths, marriages, divorces, births, and now my son's recent graduation from high school!

What’s something most people don’t know about you? I was the first webmaster at UTHSC! It was in the late '90s, and the page was horrendous but cool for its time. Check out this Wayback Machine if you want to see what our website looked like back then.

Jul 18, 2022