Issue 42, June 14, 2022 

You have submitted a TechConnect ticket for service - now what?

An email notification is sent after your ticket submission and every time the ticket is updated.

But did you know you can check the status of your request(s) at any time by clicking on the My Requests button on the TechConnect home page?





When you click the My Requests button, you see any new, in progress, and on hold tickets by default:

• Seedetails of a specific ticket by clicking on the ticket title.
• Add Comments by clicking on the ticket title (but you can also reply to emails to add a comment).
• Withdraw the ticket if you no longer need service (click on the ticket and click the Withdraw Request button).

If you have ever inherited a Qualtrics survey/form from someone who has left the university, you may know that you must contact ITS by submitting a TechConnect service request to have your email added to the survey/form for access. What a pain!

To prevent this, share your regularly used surveys/forms with more than one person.

To add someone to your survey/form:

1. Open Qualtrics.
2. Click the survey drop-down menu to the right of the survey on which you want to collaborate.
3. Choose Collaborate.
4. Type the person’s NetID or name in the box in front of the User and Group Address Book.
5. Select the person.
6. Click Add.
7. Click OK.
8. Click Save.

Learn how to restrict access or remove someone from the survey/form in our TechConnect knowledge base article, Qualtrics: Sharing Access to a Survey/Form.

SPSS Statistics does a broad range of statistics and graphics, and it is easy to learn and use. It is also easy to transfer data from SPSS into R or SAS to access any esoteric analyses. While most users prefer the SPSS easy-to-use GUI interface, advanced users can take advantage of its programming language. The SPSS programming language is used to automate repetitive tasks, leave an audit trail of the steps you took, and get the package to do something that it was not originally designed to do.

Learn more about SPSS on UTK's Research Software website. Learn when to use it, where to run it, how to learn, and where to get help.

Microsoft has some excellent FREE training courses we recommend. As UTHSC faculty or staff, you can access all Microsoft 365 apps listed. Students may not have access to all these apps.

Get Started with Microsoft OneNote for Education

Learn how educators can benefit from OneNote usage. Register

• June 16 - 11:00 am - 12:00 pm

Tasks in Microsoft 365 Level 100

This course introduces the unified task experience in Microsoft 365 with a focus on To Do and Planner. Register

• June 22 - 1:00 pm - 2:00 pm
• June 23 - 11:00 am - 12:00 pm

Introduction to Microsoft Whiteboard

Microsoft Whiteboard is the collaborative digital canvas in Microsoft 365 for effective meetings and engaging learning. Use Microsoft Whiteboard tools to maximize outcomes with ink, stickers, and more. Register

• June 16 - 4:00 pm - 5:00 pm

Plan and Design SharePoint Sites

• June 17 - 10:00 am - 11:00 am
• June 21 - 12:00 pm - 1:00 pm

If you have ever had a problem inserting a picture into a Word document, this is the one-minute video for you!

5 Keys to Perfecting Your Presentation Delivery in a Hybrid World

It's a different world today as some meetings may have both in-person and virtual attendees. To help navigate these new meeting seas, check out Duarte's 5 Keys to Perfecting Your Presentation Delivery in a Hybrid World. It's only a three-minute read and filled with great info!

(Special thanks to Connie Childs in International Affairs for bringing this awesome article to our attention. Do you have technology news you would like to share with the campus? Let us know at its@uthsc.edu).

Usually, when we think about phishing, it's in the context of phishing emails, like an email from your bank, FedEx, Amazon, or even your manager. However, phishing is everywhere. The internet is like a minefield of phishing links, and they are in the top google search results, Ads, Job Searching Sites, and even google maps. This short infographic is a great resource to share with your team. Without being aware of these scams, it's almost impossible not to become a victim.

Below are seven (7) scams that you need Security Preparedness and Response (SPAR) awareness so that you or your loved ones don’t fall for them.

Google Maps Phishing Scams
Unfortunately, scammers found a way to list a fake business on Google Maps. They can take over the name of a legitimate business and add their own false phone number and website. If you click on the website link or call the phone number listed, the fraudster will be the one who answers.

QR Code Scams
Who'd have guessed a QR code might be dangerous? They can be found almost anywhere, especially in restaurants. Criminals can put their own sticker on top of the official one. As a result, you'll be taken to a phony website when you scan it.

Google Search Phishing
Some top Google search results are phishing sites, which may surprise you. Scammers also put money into SEO and work hard to get their fake sites to the top of search results.

Scam Ads
You see an ad on Facebook and assume it's legitimate; nevertheless, Facebook is littered with scam ads and is a scammer's paradise! Many people automatically trust ads that appear on "reputable" websites, assuming that these websites weed out scammers. It's occurring all over the place, not just on Facebook.

Fake Apps on the App Store
Unfortunately, we can't put our faith in the App Store blindly. The App Store has millions of apps, and scammers have found ways to list their own. Some will steal your personal information, while others will steal your money.

Deep Fake Phishing Scams
We've reached a stage where technology is exceeding society's ability to adapt. It's becoming nearly impossible to tell what's real and what's not with DeepFake Voice Cloning. Imagine someone gaining access to your social media account and publishing DEEP FAKE recordings of you trying to defraud your followers.

Dating and Romance Scams
Scams in the dating world are very widespread! After all, you're excited to meet a new person... This can turn into a romance scam, in which you fall in love with a con artist, and they steal your money. It might be a blackmail scheme in which they entice you to provide a nude photo and then blackmail you. Alternatively, they could get you to click on a phishing link.

In this era, you need to be suspicious of anything, not just emails. If you have any questions about phishing and scams, contact the Office of Cybersecurity. We’d love to talk about it.

In each issue, we feature one of our amazing ITS team members. We learn more about Willie Simon with our Solutions Delivery team in this segment.

What is your role, and how long have you been in ITS at UTHSC? I am a Clinical Systems Analyst in the ITS department. My role is to collaborate with various departments that use clinical systems and databases to ensure optimal functionality while adhering to HIPAA and UTHSC security protocols and identify opportunities to implement enterprise solutions for clinical documentation and collaboration. I also represent IT in various local healthcare IT collaboratives.

What is a day in the life of Willie like? I spend half of my time managing IT and Lean initiatives for University Health Services and the other half of my time analyzing, researching, and managing projects that involve clinical activities in various departments. Whether it be telehealth, RingCentral, or Azure, I work with the team to find ways to leverage UT-owned technology or new technology that meets the ever-changing needs of our internal and external customers.

What is your favorite thing about working at UTHSC? My favorite thing about working at UTHSC is “The People.” UTHSC is great because the people are great. From top to bottom, it is one of the best environments that I’ve ever worked in.

What’s something most people don’t know about you? I’m a history nerd that enjoys documentaries.