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Customer Technology Support

Windows 10 Upgrade

Microsoft recently announced it will no longer support older versions of its Windows operating system.

Our goal is to have Windows 10 installed on all UTHSC-owned computers connected to our network by August of 2019.  This upgrade ensures the security and dependability of our network by reducing our risk of data breaches.

Learn more about the Windows 10 upgrade.

Software and Hardware Support

Software and hardware support includes but is not limited to: computer hardware and peripherals, software, network services, security, printer support, anti-virus, computing assessments, as well as troubleshooting technical computing problems.

Computer Labs

There are teaching and testing computer labs in the GEB (B110) and Pharmacy building (201). The GEB lab is open 24-hours a day with camera surveillance for your protection. The Pharmacy building lab is open Monday-Friday from 8:00 a.m. to 5:00 p.m. Lab reservations can be viewed on the web calendar and scheduled by contacting Julie Sutch at jsutch@uthsc.edu.

Student Printing

WEPA is cloud-based printing which enables students to print from anywhere on or off campus from your smartphone, tablet, USB drive, email, cloud, or computer.  Every student is given $420 in virtual WEPA funds.  Login to WEPA with your NetID and password to check your account status.

Helpdesk

CTS provides the Helpdesk to answer technology questions for students, faculty, and staff. The Helpdesk welcomes calls from 7:30 a.m. until 5:30 p.m. and walk-ins from 8:00 a.m. until 5:00 p.m.

Call

901.448.2222
or toll-free at 800.413.7830

Walk-ins

602 Lamar Alexander Bldg.
(877 Madison, Room 602)


Our Team

Lisa Aitken
Director
901.448.4934
laitken@uthsc.edu

Hardware

Dustin Fehnel
IT Team Leader
901.448.4010
dfehnel@uthsc.edu

Dylan Haynes
Sr. IT Technologist II
901.448.5848
dhayne11@uthsc.edu

Micah Hubbard
IT Technologist III
901.448.4004
mhubba13@uthsc.edu

Helpdesk

Brad Terhune
IT Team Leader
901.448.2851
bterhune@uthsc.edu

Travis Grose
IT Technologist III

Ricky Hall
IT Technologist III

Cody Jenkins
IT Technologist III

Dewana Oliver
IT Technologist III

Computer Labs

Camielle Smith
IT Technologist II
901.448.1408
csmit224@uthsc.edu

Non-UT Student Assistant

Software

Michael Barbieri
IT Specialist II
901.448.1096
mbarbier@uthsc.edu

Carlette Dean
IT Specialist II
901.448.8027
cdean1@uthsc.edu

Jason Kirk
Sr. IT Technologist I
901.448.2740
jkirk12@uthsc.edu

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Sr. IT Technologist I

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Sr. IT Technologist I

Cord Williams
Sr. IT Technologist I
901.448.8038
cwilli45@uthsc.ed

Last Published: Feb 4, 2020