Supported Software Packages

Windows Software

  • Adobe Acrobat Reader
  • Adobe Creative Cloud applications
  • Cisco Clean Access Agent (Cisco NAC)
  • Cisco VPN Client for Windows 95,98 ME,2000,XP
  • Firefox
  • Google Chrome
  • Internet Explorer 8.x-10.x
  • IRIS SAPGui (Install and General Config)
  • Microsoft Office 2007 - 2013
  • Outlook 2007 - 2013
  • Sophos EndPoint Protection 10.3.x and above
  • Windows XP, Vista, 7 and 8

Macintosh Software

  • Cisco NAC Agent
  • Cisco VPN Client OS 10.x
  • Mac OS 10.6 and above
  • MacMail- OS X
    applicable to Imap accounts)
  • Microsoft Office 2008 and 2011
  • Outlook 2011
  • Safari and Firefox Web Browsers
  • Sophos Antivirus 8.x and above

Server Based Software

  • Exchange Mail / Outlook Web Access

IT Help? Try...

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Contact Us

Helpdesk

877 Madison Ave.
Lamar Alexander Bldg.
Room 706
Memphis, Tennessee 38163

Phone: 901-448-2222
Toll-free: 1-800-413-7830
Fax: 901-448-8199
Email: helpdesk@uthsc.edu

Hours of Operation

Monday - 8 am to 5 pm
Tuesday - 8 am to 5 pm
Wednesday - 8 am to 5 pm
Thursday - 8 am to 5 pm
Friday - 8 am to 5 pm
Saturday - Closed
Sunday - Closed

Additional Phone Support

Monday-Friday : 7:30 am to 5:30 pm

** In case of EMERGENCY outage during hours the Helpdesk is closed, please call Security at 448-4444.