Creating a Culture of Safety in Dental CareAbout The Presenters

Through Teamwork, Communication Skills and Standardized Safety Tools

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Sponsor: LifeWings Partners

About The Presenters

Stephen Harden
ATP, B-727, B-737, MD-11

Stephen Harden is Chairman and CEO of LifeWings Partners LLC – presenter photoa team of physicians, astronauts, nurses and pilots that have helped over 110 healthcare organizations in the U.S. and abroad implement the best safety practices from aviation and other high reliability industries. He is the author of two books on patient safety, including "CRM: The Flight Plan for Lasting Change in Patient Safety," the definitive how-to text on implementing aviation-based safety tools in health care, published by HCPro. Results of his patient safety work have appeared in over 35 publications and news outlets.

Mr. Harden has been involved in safety training for over 20 years, producing over 40 separate training programs for commercial aviation, military flight squadrons, heavy construction, military contractors, and healthcare. He is a certified TeamSTEPPSTM and has personally trained over 20,000 physicians, nurses, staff and administrators in the last 10 years.

A professional pilot with 34 years of experience, Stephen is a captain for a major international airline. His expertise in the field of aviation safety training has garnered him seven awards for superior performance and Quality Achievement. He also served as an adjunct instructor for the University of Southern California’s School of Aviation Safety.

Harden is a graduate of the United States Naval Academy. He accumulated over 300 aircraft carrier landings during service with the U.S. Navy and was selected to be an instructor pilot at the Navy’s elite Fighter Weapons School (TOPGUN). He holds an Airline Transport Pilot rating and Type ratings in B-727, B-737, and MD-11 aircraft and has served as an FAA certified flight examiner.

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Dr. Marion Bailey

Dr. Marion Bailey is both a practicing dentist and a private pilot. presenter photo She graduated from Duke University and then earned her DMD degree from Washington University School of Dental Medicine in St. Louis in 1978. Shortly after, Dr. Bailey moved to Memphis where she became an instructor in endodontics for six years. She started her private practice in 1979. She continues to practice dentistry in Memphis, Tennessee and Southaven, Mississippi.

Dr. Bailey’s interest in aviation led her to pursue her private pilot’s license in 1984. In addition to flying for pleasure, she used her skills to fly to her satellite offices located in the region.

Throughout Dr. Bailey’s career she has been active in dental missions working in El Salvador, Brazil, Zambia, and Haiti. In 1995, she became involved with a new mission group, Haiti Medical Missions of Memphis. Dr. Bailey now serves as vice president and a board member for Haiti Medical Missions of Memphis. She oversees all dental operations for their clinic in Croix Des Bouquets; a medical, dental and rehabilitation facility that currently employs 40 full time staff members.

Dr. Bailey’s years of experience in dentistry, aviation, and mission work have led her to combine her passions and share her acquired team and communication skills.

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Dr. Mark Pinsky

Dr. Mark Pinsky is both a widebody Captain for a major US airlineDr. Mark Pinsky and a practicing dentist. He is on the Executive committee for the Scholars Program in Dental Leadership at the University of Michigan School of Dentistry. He is the primary author of "Adaptation of Airline Crew Resource Management Principles to Dentistry" describing an innovative approach combining his years of experience as both a professional pilot and a practicing dentist. This paper was published in the August of 2010 issue of the Journal of the American Dental Association, the most widely read peer reviewed journal for dentists in the United States.

Dr. Pinsky has received extensive training in both the field of Dentistry and Aviation with nearly 30 years working in each field. At present, Dr. Pinsky is practicing as a general dentist in Michigan. He is also a noted researcher, with a total of six scientific papers he has authored. This includes a 2006 basic research paper involving Cone Beam CT that has been cited over 100 times since publication. In addition, he has served since 1995 as the quiz editor for Compendium of Continuing Education in Dentistry, and more recently, Inside Dentistry.

Dr. Pinsky holds a BS and DDS degree from The Ohio State University. He served as a resident in the General Practice Residency at Albert Einstein Hospital in Philadelphia where he was awarded the Benjamin Lebby Award for outstanding resident. Recently, Dr. Pinsky studied as a Post Doctoral Scholar in Endodontics at the University of Michigan.

Dr Pinsky is an active Airline Transport Pilot and Certified Flight Instructor with multiple "type" ratings ranging from WW2 vintage bombers to corporate jets to Boeing and Airbus aircraft. He is licensed to fly and teach in almost all categories and classes of aircraft recognized by the FAA. This includes airplanes, seaplanes, rotorcraft, gliders, balloons and airships.

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Friday, May 11, 2012
1:00pm - 5:00pm
Location: This course will be conducted in Memphis on the UTHSC campus in the Humphreys General Education Building, at the corner of Madison and Dunlap. Parking is available in the parking garage located at 869 Madison Avenue, next to the building. Parking is $5.

  • CE credit: 4 hours
  • Cost: $75
    *All tuition and fees are due in full at the time of registration. Class space is limited; registration is on a first-come, first-served basis. Registration less than 10 business days prior to the course is subject to available space and a $25 late registration fee.*
  • Course Presenter: Stephen Harden, ATP, B-727, B-737, MD-11, Marion D. Bailey, DMD and H. Mark Pinsky, DDS
  • Course Registration Form

SPECIAL OFFER! Book this session with the morning session: Is G.V. Black Obsolete? Getting Maximum Results Out of Minimal Treatment from 8am-Noon for $150 with lunch included!


Course will be held on the UTHSC campus in the Humphreys General Education Building, at the corner of Madison and Dunlap. Parking is available in the parking garage located at 869 Madison Avenue, next to the building. Parking is $5.

Course Description

01:00-01:45 Safety Awareness Training

  • Why mistakes happen.
  • What ultra-safe industries do to prevent patient-harming errors.
  • How these methodologies apply to dentistry.
  • What the data says about their effectiveness.

01:45-02:50 Teamwork and Communication Skills Training

  • Why these skills are necessary to prevent errors.
  • How to cross-check and provide mutual support.
  • Speaking-up and using "Stop-the-line" behavior

02:50-3:00 Break

3:00-5:00 Safety Tools

  • Standardizing Processes that hardwire Teamwork & Communication Skills into daily patient care.
  • Why Safety Tools are necessary to change behavior and prevent errors.
  • Creation, Beta-Testing and Implementation of Checklists.
    • Pre-appointment Checklist.
    • Pre-procedure Checklist.
    • Post-treatment Checklist.

The University of Tennessee College of Dentistry is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

The University of Tennessee designates this activity for 4 hours continuing education credits.