Knowledge Base (Help with Zoom)

Zoom Support Center

Zoom is UTHSC's official web conferencing application available to all faculty, staff, and students to host online meetings for UTHSC-related business and courses.

Zoom is very user-friendly and intuitive software. Most users find that they don't need any formal training to get started using the basic features of Zoom. We suggest visiting Zoom's online support center to access training videos and helpful tutorials prior to using the application for the first time.

Visit the Zoom Support Center

Your UTHSC Zoom Support Team has also customized the documentation linked below specifically to meet the needs of our UTHSC community of Zoom users. Please use these helpful guides as self-paced training resources. 

For Support

Quick Start Guides

Getting to Know Zoom  PDF icon
Teaching and Learning with Zoom  PDF icon
Pre Meeting Checklist  PDF icon
During Meeting Checklist  PDF icon
Post Meeting Checklist  PDF icon

System Requirements

Zoom System Requirements

If you have any questions, contact our team at 974-9900 or fill out a ticket online at https://help.utk.edu.

General Meeting Recommendations:

  • An internet connection – broadband wired or wireless (3G or 4G/LTE)
  • Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
  • Any 1 Ghz single core processor or better
  • A webcam or HD webcam - built-in or USB plug-in
  • Or, a HD cam or HD camcorder with video capture card

Supported Operating Systems include:

  • Mac OS X with MacOS 10.6.8 (Snow Leopard) or later
  • Windows Vista with SP 1 or later, Windows 7, Windows 8 or 8.1, Windows 10

Supported Browsers include:

  • Mac - Safari 5+, Firefox, Chrome
  • Windows - Internet Explorer 7+, Firefox, Chrome, Safari 5+, Opera 12+

Supported Mobile Devices include:

  • iOS and Android devices
  • Blackberry devices
  • Surface PRO 2 running Win 8.1

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