Business Analysis

What is it?

Our Business Analysts (BAs) perform a variety of tasks:

• Develop relationships with our campus customers
• Assist in the project request process
• Liaisons between the customer and the technical team
• Facilitate meetings
• Document current processes
• Document future processes
• Perform GAP analysis between current and future processes
• Listen and understand a customer’s wants and needs
• Gather the voice of the customer
• Identify functionality of a future system
• Document user requirements
• With the project team, research possible solutions and help determine the very best tool for the job, whether it be an existing UTHSC application, a third-party application, or an application custom developed by our staff
• Provide training to customers on new applications

Who Is Eligible to Use It?

Faculty and staff

Where Can I Get It?

Click the Request Service button.