Thinking Outside the Box


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About The Presenter

Dr. Mark Scarbecz is the Director of Planning and Assessment at the University of Tennessee College of Dentistry and Associate Professor in the Department of Pediatric Dentistry and Community Oral Health.

He holds a Ph.D. in Sociology from the University of Arizona and teaches courses in evidence-based dentistry, dentist-patient relations, research design and biostatistics.

He has published numerous articles on dentist-patient relations and other aspects of the profession of dentistry in the Journal of the American Dental Association and other dental research journals.

Applying Lessons from Psychology, Sociology & Economics to Dental Practice Management

  • Friday, December 11: 1:00 to 3:00pm
  • Location: Memphis
  • 2 credit hours; $50.00 per person (lunch is included for those who attend both this course, and the earlier morning course)
  • Course Presenter: Mark Scarbecz, Ph.D.
  • Course Registration Form

This course takes place on the UTHSC campus in the Humphreys General Education Building, at the corner of Madison and Dunlap. Parking is available in the parking garage located at 869 Madison Avenue, next to the building. Parking is $5.

Course Description

In a busy dental practice, it is often difficult to "step back," and view practice management challenges from a different perspective. "Thinking outside the box" may help to improve and revitalize relations among dental team members and between team members and their patients. This course reviews research evidence and principles from Psychology, Sociology and the emerging field of Behavioral Economics and provides suggestions as to how to apply these principles in the dental office. Dental team members may use these principles to facilitate better working relations among team members, and also to increase patient treatment plan acceptance and adherence to instructions and advice from the dental team.

Course Objectives

Dental team members completing this course will be able to:

  1. Discuss the importance of establishing and maintaining dentist-patient relations and relations among team members for the development of a successful professional practice.
  2. Describe research on marital interaction from psychology and sociology and how to apply this research to team relations in the dental office.
  3. Identify different personality styles and determine effective management techniques for individual patients based on those personality styles
  4. Describe research from behavioral economics and how it affects patient motivation and decision-making.
  5. Select and apply strategies from these fields to common challenges in the dental office

The University of Tennessee College of Dentistry is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.

The University of Tennessee designates this activity for 2 hours continuing education credits.