Open Access Computer Lab FAQs



Show All Answers | Hide All Answers

(Click on a question to show/hide the answer.)

How do I log into the computers in GEB B110 and SAC 314?

Close

In order to use the lab facilities, you must login to the workstations with your UT e-mail username and password.

I cannot remember my Exchange password! How can I reset it so that I can login?

Close

Contact the helpdesk to reset your password at 901-448-2222 ext. 1 or visit Manage my NetID password external link icon from another device such as a smart phone or computer that has already been logged into and is connected to the internet.

How do I make copies?

Close

Currently, the only way to make copies is to first scan your document in one of our scanners, which are located in GEB B110, then print the scans from the workstation attached to the scanner.

How do I save files in the computer labs?

Close

You may save files to most external media (flash drives, writable CDs, external hard drives). You may also save to the Desktop and to My Documents. These storage areas are actually redirected to a protected network server so that all of your files you save here are confidential and can be viewed only by you when you login to the computer labs. You can store up to 500 MB of data in the desktop and My Documents folders.

How do I print in the computer labs?

Close

Printing is as easy as clicking a print icon or selecting File, Print from a drop down menu. In GEB B110 there are 9 different printers to choose from and in SAC 314 there are two to choose from.

Do I get any free pages for printing?

Close

Students are provided a 6000 page free quota to use during the duration of their program. If you graduate, then start another program contact labmanager@uthsc.edu to request another 6000 free pages.

How do I know how much is left in my free quota? Where can I check it? How can I tell if I've gone over the free quota?

Close

Students can check their print balance at any time by logging into an open access lab computer and hovering over an icon in the bottom right hand corner of the screen (looks like a dollar sign next to the clock in the bottom right hand corner). A pop up balloon will show the number of pages left in your free quota, and the amount that you owe. (Ex. Free Quota: 932, Balance: 0) If the free quota does not say zero, then you still have pages in your quota. If the Free Quota gets to 0, and the balance begins showing negative numbers, then you owe for the number of negative pages shown. For example, "-18" means that you owe for 18 pages.

How much does it cost to print if I exceed my quota?

Close

$0.05 per page

Can I turn off duplex printing (double sided printing)?

Close

Yes. When you go to print, in most programs, you will see “printer properties” in small blue print under where your printer is listed. Click “printer properties.” A small window will pop up. In almost the center of that window is a drop down menu which you will change from “2-sided printing” to “1-sided printing.”

 

How am I billed for printing over my quota? How is the quota refreshed?

Close

Money for printing over the free quota will be collected by the Bursar’s office in person or via Banner before registration or before graduation for seniors. Quota is given once per academic program, and only refreshed on request with proof of additional degree seeking.

I had a problem with printing in the lab and I need a credit back. How do I get one?

Close

Reporting a Print Issue and Requesting Print Credit are submitted on-line. The lab manager will review the request, check the print activity logs, and get back to you within 48 hours.

Can I print in various paper sizes?

Close

Printing is currently only available in standard letter size. Please make sure any and all print jobs are letter sized before sending them to the printing.

What if I bring my own paper?

Close

You may bring your own paper to GEB B110. Your paper must be letter sized and not overly thick, like card stock. The printers can usually print on nice resume paper, or photo paper- but note these are not photo printers, so the quality will not be the same. Do be cautious that your peers are not using a printer that you have personally stocked.