Open Access Computer Lab FAQsShow All Answers | Hide All Answers
In order to use the lab facilities, you must login to the workstations with your e-mail username and password.
Contact the helpdesk to reset your password at 901-448-2222 ext. 1 or visit Manage my NetID password from another device such as a smart phone or computer that has already been logged into and is connected to the internet.
Currently, the only way to make copies is to first scan your document in the flatbed scanner, which is located in GEB B110, then print the scans from the workstation attached to the scanner.
You may save files to any external media (flash drives, writable CDs, floppy disks). You may also save to the desktop and to My Documents. These storage areas are actually redirected to a protected network server so that all of your files you save here are confidential and can be viewed only by you when you login to the computer labs. You can store up to 500 MB of data in the desktop and My Documents folders.
Printing is as easy as clicking a print icon or selecting File, Print from a drop down menu. In GEB B110 there are 9 different printers to choose from and in SAC 314 there are two to choose from.
Students are provided a 1500 page free quota at the beginning of each academic year for printing services in the open access computer labs.
Students can check their print balance at any time by logging into an open access lab computer and hovering over an icon in the bottom right hand corner of the screen (looks like a dollar sign next to the clock in the bottom right hand corner). A pop up balloon will show the number of pages left in your free quota, and the amount that you owe. (Ex. Free Quota: 932, Balance: 0) If the free quota does not say zero, then you still have pages in your quota. If the Free Quota gets to 0, and the balance begins showing negative numbers, then you owe for the number of negative pages shown. For example, "-18" means that you owe for 18 pages.
$0.05 per page
Yes. When you go to print, depending on which program you are using to print, you will select "more setting" or "advanced" or "printer properties." From that window you may toggle the setting from "2-sided printing" to "1-sided printing" and vice versa as needed.
Money for printing over the free quota will be collected by the cashier's office at the beginning of each academic year or before graduation for seniors. All student printing accounts are reset once per year.
Reporting a Print Issue and Requesting Print Credit are submitted on-line. The lab manager will review the request, check the print activity logs, and get back with you within 48 hours.