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Frequently Asked Questions

What is WEPA?

  • WEPA is cloud-based printing which enables you to relay prints from anywhere on or off campus from your smartphone, tablet, or computer. You can then release a print at any print station.

Where can I print in color?

  • At any kiosk with a color logo icon on the status table

Can I copy/scan?

  • GEB B110 has two document scanners. The library also has a document scanner. Use the scanners or the WEPA mobile app to scan. Print at a print station like any other document.

Where are my printing funds?

  • Every student should start their program with $420 in WEPA funds. Contact the ITS Computer Lab Manager, Camielle Smith at 901-448-1408 or labmanager@uthsc.edu if you do not have your funds.

What happens when I run out of printing funds?

  • If you run out of printing funds, you will have to pay at the print station with a personal debit or credit card.

How do I convert a PDF back to a PowerPoint?

  • In Adobe Acrobat select, File -> Export to -> Microsoft Powerpoint.

How do I combine PDF files?

  • Hold down CTRL to select multiple PDFs. Right-click on a selected PDF. Choose combine files in Acrobat.

What if I want borderless prints?

  • Borderless printing is not possible on standard printers. Visit the Print and Copy Center for specialized printing.

Why can I only edit some documents at the kiosk?

  • Only USB and Cloud services allow for editing at the kiosk. WEPA assumes you're done modifying the document when you send it via the computer or phone or email.

What's the difference in OneDrive and Office 365 cloud service?

  • Office 365 is for businesses and works best with your UTHSC account.

My Word document is printing strangely?

  • While at a computer, make sure the document is set to print on letter-sized paper. You can check this setting in the print menu.

My PowerPoint will only print in color.

  • On a Windows machine, choose File then Print then find View. Select Grayscale or Black and White under the View dropdown. On a Mac, make sure a black and white WEPA printer is selected.

How do I print multiple slides per page from my iPad?

  • In the WEPA app print menu, when you're uploading a PowerPoint file, there is a "Print What?" option. Under "Print What?" choose handouts and choose the number of slides per page. More info on iPad printing can be found here: http://support.wepanow.com/iphone-ipad-uploading/

Last Published: Mar 5, 2018