Banner Frequently Asked Questions


Which browser do I use?

  • It is important that you use the most up-to-date version of your Internet browser.

I am unable to log in to Banner Self Service. Who do I contact?

I was able to log into Banner Self Service but I have questions about information on my account. Who do I contact?

  • For questions regarding:
  • Transcripts, grades, registration: One Stop Shop - (901) 448-7703
  • Loans, work study, scholarships: One Stop Shop - (901) 448-7703
  • Payments, refunds, checks: Bursar's Office - (901) 448-5550

How safe is my Banner ID and password?

  • The only way anybody can get access to your data through Banner Self-Service is by entering your Banner ID number as well as the password known only to you. This is why you should set your password to something that is known only to you. Please treat your password as you would your PIN number for your ATM card, for instance.

What information do I need to login to Banner Self-Service?

  • You will need your UTHSC NetID and password. The first time that you login you will be prompted to reset your PIN. Do not give your PIN to anyone else. Policy prohibits access to the system by anyone other than the authorized user.

I've forgotten my password or my account has become disabled. What do I do?

  • If you have forgotten your password, contact the Registrar's Office at 901-448-5560 or the UTHSC Computer Help Desk at 901-448-2222.

Is there an inactivity time limit on Banner Self-Service?

  • Yes. For your protection, if your Banner Self-Service session is inactive for more than 30 minutes, your session will be terminated.

What if I get lost or stuck in Banner Self Service?

  • If you are having trouble or need to exit Banner Self Service, you can always click on the EXIT button on the top right of the page. Any data that you have entered on the page will be lost.